They were both very nice. Explained what they were doing. They checked everything out and got me back up and running. Thank you Security Alarm for having such nice people working for you.
Prompt service, they were here the next day and didn't leave until the problem was corrected. Even got a follow-up call the next day to make sure it was working.
I have encountered 4 different employees from here. They have all been so nice. I am very impressed with how nice, respectful, and friendly they all have been.
Very pleased with Security Alarm!This is our second time using them!They installed some additional security cameras at the KPJY Pinckneyville - Du Quoin Airport, located 6 miles south of Pinckneyville, Illinois. Courteous,knowledgable, and professional technicians! I highly recommend Security Alarm for your security and peace of mind!Stephen MossKPJY Airport Manager
The salesman, owner, and technicians were all very professional and polite. They got the job done in a timely manner, and made every effort to be as neat and clean as possible. I couldn't have asked for better service.
The customer service is phenomenal. We had a unique situation, and Coy worked diligently to find a solution. He always called me first, rather than requiring me to chase him down for the answer. He answered questions thoroughly and went above and beyond the call of duty. Very, very happy customer.
The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.
Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.
