FAQ | Security Alarm FAQ | Security Alarm
SERVING CENTRAL & SOUTHERN ILLINOIS 618-548-5768 | PAY ONLINE

FAQ

Account InformationSAC FAQ

Commercial Security Questions

Technical Questions

General Questions

Pricing

Account Information

How do I update my call list?
To update, contact our office at 800-252-7621. Before calling, have a list prepared of the names and phone numbers to be added or removed.

How do I change my password? 
Contact our office at 800-252-7621 or contact us online for any changes to your account.

I am planning to move. What do I do?
Contact our office at 800-252-7621. We will walk you through the correct steps and share with you ways you can earn some extra dollars when moving.

Do I receive something for referring a friend?
If you refer a friend and they purchase a system from us, you are eligible to receive either $50 or 3 months of free monitoring. (You must notify us of this referral.)

How do I cancel my account?
Please contact us at 800-252-7621 in order to cancel your account.

Can I pay my bill over the phone?
Yes, we would be happy for you to pay your bill by credit card over the phone. Contact us at 800-252-7621.

Can I pay my bill online? 
We are in the process of adding this function to our account program and our website.

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Commercial Security Questions

What is included in a commercial security system?
A traditional commercial intrusion system will come with a base unit, key pad, door sensors, motion detectors, glass break sensors, and any other devices that the system designer feels is necessary.

Does Security Alarm install commercial fire alarm systems?
Yes. We install fire alarm systems in schools, hospitals, hotels, manufacturing facilities and in many other industries across our region.

What is included in a commercial fire alarm system?
Every fire alarm system will be designed differently due to fire alarm code varying from industry to industry.

What are the best security features for a small business?
For maximum protection, the best thing someone can invest in is a traditional intrusion system that will notify the police if a break in is attempted.
For operation improvement, we recommend a camera system to help monitor and train personnel.

Is a wireless commercial alarm better than a wired one?
There are some pros to a wireless system but in general we recommend hard wired systems when possible. The fewer wireless devices, the less batteries there are to change and the less potential for issues.

How much does a commercial security system cost?
That truly depends on what you need and want. We have many different systems that fit a wide range of financial needs.

How much does monitoring cost?
Monitoring starts at about $34/month

Will Security Alarm monitor a system installed by someone else?
Absolutely. Most of the time we can make other company’s equipment work with our monitoring.

How many security cameras do I need for my business?
This really depends on where you want/need to see. Some businesses want a camera at the drive through window or at the cash register. Others want them watching the entrance or dumpster. How many cameras you need, depends on what you want to see.

Do you install commercial security systems for large buildings?
Yes. We do commercial installs in schools, hospitals, manufacturing plants, and other large facilities.

Do you install access control systems for businesses?
Yes. We can provide access control on both a small and large scale. Whether you are a small business or a large plant, access control provides many benefits.

Do you install motion sensing cameras?
We provide a line of cameras that can detect and notify you via text when a human or vehicle enters your property.

Can I control my business security system from my phone?
Yes. We provide several different apps by which you can have total control over your business’s security and day to day operations.

Is there a difference between a security camera and a surveillance camera?
No. These are interchangeable terms.

Do I need a security system if my business is in a good part of town?
Yes, break-ins occur in both good and bad areas of town. Also a security system can provide so many additional features outside of basic security.

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Technical Questions

What do I do when my keypad says “low system battery”?
This message signals that the large back-up battery inside the control panel needs to be changed. There are three options for changing the battery.

1) We can come out and replace the battery for you.
2) We can drop ship you the battery for $45
3) You can come to the office and pick it up for $35. Please contact us at 800- 252-7621.

How do I silence low battery alerts?
In case of a power outage or if a battery fails to recharge, most systems will begin beeping or chirping. Low battery trouble beeps can usually be silenced by punching in your 4-digit code and pressing“OFF”. Refer to your system manual for specific instructions. Or contact us at 800-252-7621.

What should I do if a door or window sensor falls off?
If a door or window contact becomes dislodged, you can set the system to bypass the zone in which that contact is located, allowing you to keep the system armed. Please refer to your user manual for specific instructions or contact us at 800-252-7621.

How do I silence the alarm?
In order to silence your alarm, punch in your 4-digit code and then press “OFF”.

How do I reset my keypad?
After the alarm has been silenced, punch in your 4-digit code for a second time and then press “OFF”.

How do I arm my alarm for when I am leaving?
When you are leaving your home and no one will be present inside the home, punch in your 4-digit code and press “AWAY”.

How do I arm my alarm for when I am staying at home?
When you are staying at home but would like to arm the perimeter of the house, punch in your 4-digit code and press “STAY” or “INSTANT”. This will allow you to freely roam around your home but will alert you if a door or window is tampered with.

Do you require a landline phone for security system monitoring?+
We no longer require a phone line for security systems. It is still an option; however, most customers are now choosing monitoring that occurs through the cell tower and via the internet. This eliminates the need for phone lines.

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General Questions

Will my alarm work with VoIP phone service?
Security systems do not properly communicate over VOIP Phone Lines. A telephone line must be a standard POTTS line for a security system to function properly. Other alternatives such as cellular and internet communicators are now available.

Can I get the added functionality done in phases if I can’t afford doing it all now? 
If you can’t afford the “ideal” system right now, you can start small and expand it later on. Every security system we install has the ability to have additional features or devices added at anytime.

Will my insurance company give me a discount if I have a security system? 
While all insurance companies vary, most companies offer a 5% – 15% for a “monitored” home security system. Contact us at 800-252-7621 and we can create a document for you to give to your insurance agency.

Will Security Alarm monitor a security system I’ve installed myself? 
Security Alarm can monitor a “self” installed alarm system depending on the situation. Contact us at 800-252-7621 for more information.

Can you activate and monitor the ADT security system that was previously installed in my house? 
Yes! We can generally re-program an existing ADT, Brinks, Vivint, Protection 1, or other previously installed security systems as long we can obtain the master / installers code to the security system. We offer a Free Changeover / Inspection of your security system with a (1) year commitment to our monitoring services. Basic monitoring starts at $22.75/month.

Can I use my smartphone to control my security system? 
Yes, new technology gives you the ability to control your alarm system and other home appliances. Find out more.

Can I use my smartphone to view live or recorded video of what happens in my home?
Yes, you can use your Smartphone, iPad or the computer to view live or recorded images from your home. For more information, check out our Smartphone page.

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Pricing

How much is a service call?

For a commercial business a service call is $125 per hour.
For residential a service call is $95 per hour.

What are my pricing options?
Click here for more about pricing options.

How much does monitoring cost per month?
Security systems that use a phone line for monitoring cost $22.75 per month. Systems that are wirelessly monitored are $31 per month.

If your question was not answered here, please call us at 618-548-5768 to reach one of our friendly staff members or contact us here!

Contact Security Alarm

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Tech answering alarm related questions for a customer

What Our Customers Are Saying

The entire experience was great. Meeting with salesperson Ryan C. who didn’t try to sell us things we didn’t need. The installation crew who cleaned up as they went along and answerd all the questions about operating the system. Top notch all around.
Jim H
Jim H
1709327250
Phenomenal service! I would highly recommend Security Alarm. Customer service is outstanding and prompt and not pushy. Overall, it was a wonderful experience working with them!
The technician was very professional and did our repairs in a timely manner.
John Moreland
John Moreland
1708446154
The guys that set it up were first class!Your customer service is wonderful. I left my last security service because they had rude people in the wrong position!!
The guys were so nice and explained everything to me. They were here at the time I was told. Can't say enough good things about them!
TECH SUPPORT WAS EXTREMELY HELPFUL
Steve Bleyer
Steve Bleyer
1707169628
The Security Alarm team was very nice, knowledgeable, and professional. Would highly recommend them!
Cathy Duffy
Cathy Duffy
1707155950
This is a first rate operation. Anytime I have needed service their technicians arrive on time and get the work done promptly. Josh is an outstanding service tech!
Greg Colombo
Greg Colombo
1706542196
Used Security Alarm Corp. for over 20 years. Service is great & I would not use any other company!
Gayla Flowers
Gayla Flowers
1705673523
Tech solved my problem immediatelyThanks
Mike Thomas
Mike Thomas
1705339216
Security Alarm has consistently shown professionalism, ethical business behavior, and exceptional customer support. I highly recommend them to anyone in need of residential or business monitoring services. They have given our family more peace of mind when it comes to home security, at a fraction of the cost of other major security companies.
Troy and Larry showed up in a timely manner. They were courteous, knowledgeable and professional. They fixed my problem in minimal time.
Robert Marley
Robert Marley
1703205296
They were both very nice. Explained what they were doing. They checked everything out and got me back up and running. Thank you Security Alarm for having such nice people working for you.
Debbie Dietrich
Debbie Dietrich
1701891022
Wonderfully helpful and informative. I’m confident we made a great choice. These guys really know their business!
Carolyn Deane
Carolyn Deane
1701291670
Prompt service, they were here the next day and didn't leave until the problem was corrected. Even got a follow-up call the next day to make sure it was working.
I have encountered 4 different employees from here. They have all been so nice. I am very impressed with how nice, respectful, and friendly they all have been.
Cheryl Hester
Cheryl Hester
1700058102
These guys are great!
very happy with the service, value and the instillation.
william stark
william stark
1698772781
They did a fantastic job!! So glad I used this company!!! If you need a security system these are the people to call!!
Cathy Gajewski
Cathy Gajewski
1698248976
Very good service and very friendly! 10/10 recommend
Clay Prosser
Clay Prosser
1698092961
Very pleased with Security Alarm!This is our second time using them!They installed some additional security cameras at the KPJY Pinckneyville - Du Quoin Airport, located 6 miles south of Pinckneyville, Illinois. Courteous,knowledgable, and professional technicians! I highly recommend Security Alarm for your security and peace of mind!Stephen MossKPJY Airport Manager
Stephen Moss
Stephen Moss
1697822939
Troy and Larry gave expert service. Kind and considerate in their behavior.
Joy Upton
Joy Upton
1697741408
Security Alarm set up was great. On time and very professional. Took the time to walk me thru the system. System is working great. Feel safer already
Tim Waller
Tim Waller
1695218255
The salesman, owner, and technicians were all very professional and polite. They got the job done in a timely manner, and made every effort to be as neat and clean as possible. I couldn't have asked for better service.
The customer service is phenomenal. We had a unique situation, and Coy worked diligently to find a solution. He always called me first, rather than requiring me to chase him down for the answer. He answered questions thoroughly and went above and beyond the call of duty. Very, very happy customer.
Wendy McNab
Wendy McNab
1689716415
Very easy to work with. Very professional. Good job. Thanks Darrell
Darrell Carlson
Darrell Carlson
1687787987
We loved working with Security Alarm!
Misty Kiser
Misty Kiser
1686765924
They were very professional. The Equipment is easy to use and works great! Thanks for the great job!
Excellent service for many years. Very satisfied with them! A++++
Action Pawn
Action Pawn
1682637098
We’ll pleased with our protection & service with Security Alarm
Jerry Wells
Jerry Wells
1682356781
We were having trouble with our 17 year old keypad and called for service. Within a day they were had replaced it at an extremely fair price
Donald Dillard
Donald Dillard
1682133619
Wonderful service. Feel totally safe and secure with my coverage.
Kendra Smith
Kendra Smith
1682081048
Security Alarm is professional, responsive and very reasonable!
Cindy Martin
Cindy Martin
1681927779
Have never had issues with them. Always courteous on the phone
Neil MacEwen
Neil MacEwen
1681927065
Reliable service, fair price. Have been using them over 5 years.
Hobby Homebrew
Hobby Homebrew
1681925485
Always quick to help with any issues
Mary Dunlop
Mary Dunlop
1681924073
I have confidence in Security Alarm and if I have an issue, they are always quick to resolve the problem.
Vicki Colombo
Vicki Colombo
1681921654
The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
Gene Gurley
Gene Gurley
1681921500
Great quick service !
Gerald Purcell
Gerald Purcell
1681920919
This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.
Jose Jacob
Jose Jacob
1681920413
Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.
Wonderful business to wok with!They are dependable and great to work with!Stephen MossAirport ManagerPKJY Airport
Stephen Moss
Stephen Moss
1681915935
Installed motion detectors, glass break detectors and panic alarms..they always worked.
Karen Melvin
Karen Melvin
1681915476
I have been with Security Alarm for many years. They respond promptly and efficiently when my alarm has been activated. The system protects my entire home and gives me a feeling of security.
June James
June James
1681914909
Great Service! Quick & Prompt...
Brian Motsinger
Brian Motsinger
1673624251
Prompt, professional, informative, friendly
Susan Metcalf
Susan Metcalf
1672840802
VERY PLEASED....QUICK RESPONSE AND QUICKLY RESOLVED
We have had Security Alarm for several years. Unfortunately, we have accidentally forgotten on occasion the alarm was set when we opened a door. Within seconds we would get a call making sure everything was okay.A couple times we had to have a technician come out to our house for a minor problem. The problems were resolved quickly and professional.We highly recommend Security Alarm for your home and business security.
Vicki Owen
Vicki Owen
1668434749
Extremely professional, very nice looking installation, very knowledgeable, very thorough explanation of my new security system. The best installers and company! I highly recommend them!!!
Russ Wielt
Russ Wielt
1653505309
we needed to change around a camera and a camera needed to be replaced. All the work was done perfectly and service was done in record time with no problems. We always get great service with Security Alarm Company.
I called Security Alarm to check on cameras for outside since we had used them in our Ag business for years. The process to get lined up was simple and Larry was very thorough in explaining everything. They were out in just a few days to install them. Both guys were very friendly and professional. It didn't take long to install and I know they probably had wiring issues to deal with. They did a great job and the cameras show exactly where I wanted them. I am very pleased with the service and products installed.Thanks!
Cindy
Cindy
1647619615
We have been trouble shooting several trouble alarms and Security Alarm has been very responsive and willing to help in what ever way they can. After the most recent service, the technician was great at telling exactly what he did and next steps if this does not solve the problem.
Steve Holt
Steve Holt
1647609218
Security Alarm has a great team and has always taken great care of my business and home. Would highly recommend!
Eric Black
Eric Black
1641943862
Came tested all the fire alarm system and did a fantastic job
Travis Stuart
Travis Stuart
1640302036
PromptProfessionalHighly Skilled
Josh was on time and very patient with the techs from the access control company. I would recommend them to anyone who asked.
Travis Stuart
Travis Stuart
1636121630
“Staff performance: Just would like to report I have had excellent experiences with all your staff. They all have been very professional, courteous and personable. The one stand out is Watson. He has demonstrated a great deal of patience and genuine willingness to give his best to resolve any problems I have brought to him. His technical knowledge and ability to troubleshoot is outstanding. You have a solid team at Security Alarm and as a customer of yours I wanted you to know I appreciate it.”
Bill Seffens
Bill Seffens
1632272242
We have encountered a couple different problems and they were able to solve both of them in a timely and professional manner. Thanks for your expertise in security!
Erma Bumgarner
Erma Bumgarner
1629809243
We have several cameras from Security Alarm. Our favorite is the thermal imaging camera. It is great for watching pastures at night.
Greg Miller
Greg Miller
1625755203
I couldn’t be more happy with Barcom & its customer service! Very friendly staff & excellent product. I would recommend to anyone.
Madison Traylor
Madison Traylor
1624319482
SA handles all of our Alarm, Detection and Door Security systems. Great Company, responsive and always places the Customer First.
Rick Meredith
Rick Meredith
1623333771
Absolutely perfect professional installation, courteous, knowledgeable, going the extra mile for their customer. I highly recommend Security Alarm for all of your needs.
Did an excellent job of installing the unit . The technician was very helpful and helped me get proficient at using it correctly. Would recommend the company to everyone.
Marvin Grote
Marvin Grote
1613674985
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