Awesome Customer Service

Systems are top notch - modern, reliable and thoughtfully designed to provide real peace of mind. Everything is explained clearly, installed professionally and customized to fit your needs rather than pushing a one-size fits all solution.

What truly sets them apart is their small-town, genuine desire to help. You're not treated like an account number - you're treated like a neighbor! Every interaction is personal, honest and rooted in a sincere commitment to keeping people safe. They take the time to answer questions, check in when needed and make sure everything is working as it should.

It is rare to find a business that combines cutting-edge security technology with such authentic care and integrity. If you are looking for a company that delivers exceptional systems AND truly stands behind their customers, Security Alarm is the one.

I have owned a security system for my personal residence for a number of years. From the installation to the follow up, the experience has been nothing short of a fantastic. I just recently added cameras to my system and again had the same positive experience. I know first hand that this company and their employees care about the customers they serve and they invest a lot of time and money back into the communities that they serve. Their competitors do not even begin to compare.

We have Security Alarm here at the church. We are well pleased with them. We do not have any issues with their security company. Once in a blue moon, there may be a technical issue. A simple phone call and they resolve the issue.

We like Security Alarm, we have had very little problems and what we did have they fixed. The only problem we have is when we travel, we have trouble seeing our cameras on our computer, could be the computer though and we can see them on our phones with no problem. Thanks, Larry

There is none better than Security Alarm. Customer service, technicians and attention to detail is outstanding. Fortunate to rely on their attention to protect and please.

Outstanding company….have delivered each and every time that I asked for install, addition, basic service call, etc…..feel well taken care of…..dc

The entire experience was great. Meeting with salesperson Ryan C. who didn’t try to sell us things we didn’t need. The installation crew who cleaned up as they went along and answerd all the questions about operating the system. Top notch all around. Would highly recommend Security Alarm to anyone wanting peace of mind concerning the family and home.

No concerns. Their response is immediate 24/7

We have used Security Alarm for over a decade. Won't even try anyone else!

Quality people, quality company! Highly recommend.

I have been with Security Alarm for many years. They respond promptly and efficiently when my alarm has been activated. The system protects my entire home and gives me a feeling of security.

Fast friendly service. Good value for services

Adam Morlan visited our residential properties today in flora to inspect our fire alarms and smoke detectors, and he received numerous compliments from our management team at each location regarding his respectful and polite demeanor. He efficiently completes his tasks while maintaining a respectful attitude. He is a great worker and definitely recommend security alarm for your system!

Tyler did a great job reviewing our system and equipment and gave good options for improving our safety. We are in good hands!

I've been using their services for many years and have zero complaints. Everyone on their team is friendly and knowledgable. Ryan and Curtis were super professional and very helpful. I highly recommend them!

They reworked our code system. Did a wonderful job with everything. We are happy with their work every time we call them.

Once again the technician asked the right questions and sorted the problem out. I was unable to verify which zone each sensor was on, but he tracked it down and determined that the problem wasn't where we thought it was. He replaced the bad sensor and checked the others. And on the day I called. Thanks again, Security Alarm.

Quick replies and great attention to detail! Knowledgeable and friendly staff! Got us taken care of quickly!

Troy and Larry showed up in a timely manner. They were courteous, knowledgeable and professional. They fixed my problem in minimal time.

Have worked with SAC for over 15 years now and recently made a much needed upgrade. Each interaction that I have had with them, from the Office Staff to the Sales Staff to the Installers, was professional and positive. They worked around my customers during installation and was minimal interruption to my business. Plus - they are locally owned and operated. That means a lot to work with other business owners like us.

Jeff was here yesterday and found the problem with both cameras and even had to work in the rain to get them replaced and up and running. Thanks

Everything you could hope for. There was no attempt to sell us something we did not need. When a minor problem occurred they were there to take care of it. Great friendly people.

So pleased with the security system at UcamP Express RV Park, it has afforded me the freedom to do life, but yet be able to keep up-to-date on everything at the park. Customer service is top notch at Security Alarm of Salem, IL.

We have had Security Alarm for several years. Unfortunately, we have accidentally forgotten on occasion the alarm was set when we opened a door. Within seconds we would get a call making sure everything was okay.

A couple times we had to have a technician come out to our house for a minor problem. The problems were resolved quickly and professional.

We highly recommend Security Alarm for your home and business security.

RYAN C, AND SECURITY ALARM DID AN AMAZING JOB START TO FINISH!! I OWN A BUSINESS AND CAN SAY SECURITY ALARM IS SECOND TO NONE IN SERVICE AND WORKMANSHIP!!

Thank you Watson for your prompt attention to our issue.

Our technician was the the Salem office. He was very nice, professional, and knowledgeable. I'm bad with names, but I think him name was Troy. I hope his boss acknowledges his good work.

Security Alarm is one of the best companies I have ever dealt with. As a landlord I have used so many companies for so many different things but not all give amazing service and give you a product beyond your expectations. It's always a pleasure doing business with you guys. Thank you for the wonderful service over the years.

We had a minor issue with our buzzer system for the entry door and Josh responded to our email within a few hours. An employee was at our office the next day and had the problem fixed within 30 minutes. We love the system they installed and would highly recommend Security Alarm. Mark Miller, Marion County Supervisor of Assessments

I cannot say enough good things about Security Alarm. Their office staff are very professional and helpful, wonderful sales staff who explain all options thoroughly and without bias. And their installers are outstanding, very knowledgeable and care about the customer, ensuring all questions are answered before they leave the job. I’m so glad we went with this company, and most of all, I feel our home is now safe and secure!!

Security Alarm responds quickly to our needs as soon as we call. Their technicians are highly skilled and the customer service team is exemplary.

The installation team did a wonderful job upgrading our system. They were friendly, efficient and very knowledgeable. We have been extremely happy with our Security Alarm service for many years now and look forward to many more.

I have been dealing with Lowitt Alarms Security Alarms since 1997, I an very satisfied with there service, I had a problem 4/5/24, I could not shut off the alarm, after calling Lowitt and following directions I was not able to shut off the alarm, I was told that the next appointment for repair would be tomorrow, I explained the we are seniors and please see what you can do, Linda, was able to made some adjustments and a repair person came to our home at 4Pm and put a new battery and radio, I highly recommend Lowitt Alarms to any one who is shopping for a Security System

Phenomenal service! I would highly recommend Security Alarm. Customer service is outstanding and prompt and not pushy. Overall, it was a wonderful experience working with them!

The technician was very professional and did our repairs in a timely manner.

The guys that set it up were first class!
Your customer service is wonderful. I left my last security service because they had rude people in the wrong position!!

The guys were so nice and explained everything to me. They were here at the time I was told. Can't say enough good things about them!

TECH SUPPORT WAS EXTREMELY HELPFUL

The Security Alarm team was very nice, knowledgeable, and professional. Would highly recommend them!

This is a first rate operation. Anytime I have needed service their technicians arrive on time and get the work done promptly. Josh is an outstanding service tech!

Used Security Alarm Corp. for over 20 years. Service is great & I would not use any other company!

Tech solved my problem immediately
Thanks

Security Alarm has consistently shown professionalism, ethical business behavior, and exceptional customer support. I highly recommend them to anyone in need of residential or business monitoring services. They have given our family more peace of mind when it comes to home security, at a fraction of the cost of other major security companies.

They were both very nice. Explained what they were doing. They checked everything out and got me back up and running. Thank you Security Alarm for having such nice people working for you.

Wonderfully helpful and informative. I’m confident we made a great choice. These guys really know their business!

Prompt service, they were here the next day and didn't leave until the problem was corrected. Even got a follow-up call the next day to make sure it was working.

I have encountered 4 different employees from here. They have all been so nice. I am very impressed with how nice, respectful, and friendly they all have been.

These guys are great!

very happy with the service, value and the instillation.

They did a fantastic job!! So glad I used this company!!! If you need a security system these are the people to call!!

Very good service and very friendly! 10/10 recommend

Very pleased with Security Alarm!
This is our second time using them!
They installed some additional security cameras at the KPJY Pinckneyville - Du Quoin Airport, located 6 miles south of Pinckneyville, Illinois. Courteous,
knowledgable, and professional technicians! I highly recommend Security Alarm for your security and peace of mind!
Stephen Moss
KPJY Airport Manager

Troy and Larry gave expert service. Kind and considerate in their behavior.

Security Alarm set up was great. On time and very professional. Took the time to walk me thru the system. System is working great. Feel safer already

The salesman, owner, and technicians were all very professional and polite. They got the job done in a timely manner, and made every effort to be as neat and clean as possible. I couldn't have asked for better service.

Excellent service for many years. Very satisfied with them! A++++

We’ll pleased with our protection & service with Security Alarm

We were having trouble with our 17 year old keypad and called for service. Within a day they were had replaced it at an extremely fair price

Wonderful service. Feel totally safe and secure with my coverage.

Security Alarm is professional, responsive and very reasonable!

Have never had issues with them. Always courteous on the phone

Reliable service, fair price. Have been using them over 5 years.

Always quick to help with any issues

I have confidence in Security Alarm and if I have an issue, they are always quick to resolve the problem.

The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!

Great quick service !

This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.

Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.

Wonderful business to wok with!
They are dependable and great to work with!
Stephen Moss
Airport Manager
PKJY Airport

Installed motion detectors, glass break detectors and panic alarms..they always worked.