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Case Study: Williamson County Housing Authority Posted on August 19, 2015 by

AiphoneSampleCASE STUDY: Williamson County Housing Authority

We at Security Alarm are always excited when we get to install a system that is unique. We love the opportunity and challenge of designing something that is atypical and that meets the needs of our customers. The Williamson County Housing Authority in Marion, IL allowed us to get our creative juices flowing and implement a system for them that has been invaluable.

Old Video System

Prior to their new intercom system, the high rises had a fairly typical buzz in system that communicated through phone lines and cable communications. As a guest would arrive to the gate, he or she would punch in the apartment number and it would ring in the tenant’s room. The resident then had the option to turn to a specific channel on their TV in order to see a live video feed of the guest at the front door. This enabled them to determine if they wanted to allow entrance or not. Theoretically, this system sounds good. However, management experienced many frustrations that made it less than an ideal system. The cable company was often called to make changes to various tenant’s cable, and unknowingly during the process, changes were made that interfered with the live video feed at the front door. Due to unpredictability of phone and cable lines, Williamson Co Housing Authority made the switch to us.

AiphoneIntercomNew Intercom System

The housing authority knew it was important that they have a system that allows their tenants the ability to see their guests. That being said, Security Alarm installed an intercom system with live video in each and every room. As a guest would punch in the number it would signal the device within the residence. This small compact monitor contained both the button to answer the call and also a screen by which to view the guest. Though the premise of this system is similar to the old system, it is much simpler, more compact, and requires far less maintenance.

The project manager said “The majority of our residents are elderly and they have had no problems whatsoever with the system. I haven’t once had a phone call regarding the system. No one has even asked me a question. It’s wonderful because you don’t have to be tech savvy to operate it. We are pleased; it has worked flawlessly for us.”

Security Alarm is happy to know that we have implemented a system that is not only high quality, but that is simple to maneuver as well. Having a system that the user does not understand is frustrating and overwhelming. We are excited about this new application and look forward to ones like it in the future.

What Our Customers Are Saying

Excellent
I have owned a security system for my personal residence for a number of years. From the installation to the follow up, the experience has been nothing short of a fantastic. I just recently added cameras to my system and again had the same positive experience. I know first hand that this company and their employees care about the customers they serve and they invest a lot of time and money back into the communities that they serve. Their competitors do not even begin to compare.
We have Security Alarm here at the church. We are well pleased with them. We do not have any issues with their security company. Once in a blue moon, there may be a technical issue. A simple phone call and they resolve the issue.
We like Security Alarm, we have had very little problems and what we did have they fixed. The only problem we have is when we travel, we have trouble seeing our cameras on our computer, could be the computer though and we can see them on our phones with no problem. Thanks, Larry
There is none better than Security Alarm. Customer service, technicians and attention to detail is outstanding. Fortunate to rely on their attention to protect and please.
Outstanding company….have delivered each and every time that I asked for install, addition, basic service call, etc…..feel well taken care of…..dc
The entire experience was great. Meeting with salesperson Ryan C. who didn’t try to sell us things we didn’t need. The installation crew who cleaned up as they went along and answerd all the questions about operating the system. Top notch all around. Would highly recommend Security Alarm to anyone wanting peace of mind concerning the family and home.
No concerns. Their response is immediate 24/7
We have used Security Alarm for over a decade. Won't even try anyone else!
Quality people, quality company! Highly recommend.
I have been with Security Alarm for many years. They respond promptly and efficiently when my alarm has been activated. The system protects my entire home and gives me a feeling of security.
Response from the owner:Thank you, June!
Fast friendly service. Good value for services
Adam Morlan visited our residential properties today in flora to inspect our fire alarms and smoke detectors, and he received numerous compliments from our management team at each location regarding his respectful and polite demeanor. He efficiently completes his tasks while maintaining a respectful attitude. He is a great worker and definitely recommend security alarm for your system!
I have been dealing with Lowitt Alarms Security Alarms since 1997, I an very satisfied with there service, I had a problem 4/5/24, I could not shut off the alarm, after calling Lowitt and following directions I was not able to shut off the alarm, I was told that the next appointment for repair would be tomorrow, I explained the we are seniors and please see what you can do, Linda, was able to made some adjustments and a repair person came to our home at 4Pm and put a new battery and radio, I highly recommend Lowitt Alarms to any one who is shopping for a Security System
The guys were so nice and explained everything to me. They were here at the time I was told. Can't say enough good things about them!
Security Alarm set up was great. On time and very professional. Took the time to walk me thru the system. System is working great. Feel safer already
Response from the owner:Thank You Tim for taking the time to leave a review!
Excellent service for many years. Very satisfied with them! A++++
We’ll pleased with our protection & service with Security Alarm
We were having trouble with our 17 year old keypad and called for service. Within a day they were had replaced it at an extremely fair price
Response from the owner:Thank you for taking the time to leave this review, Donald!
Wonderful service. Feel totally safe and secure with my coverage.
Response from the owner:Thank you for taking the time to leave a review, Kendra!
Security Alarm is professional, responsive and very reasonable!
Response from the owner:Thank you, Cindy. We appreciate your business!
Have never had issues with them. Always courteous on the phone
Response from the owner:Thank you, Neil!
Reliable service, fair price. Have been using them over 5 years.
Response from the owner:Thank you for your loyalty to us!
Always quick to help with any issues
Response from the owner:Thank you for taking the time to leave a review, Mary!
I have confidence in Security Alarm and if I have an issue, they are always quick to resolve the problem.
Response from the owner:Thank you Vicki!
The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
Response from the owner:Gene, thank you so much for taking the time to leave us a review! We are so thankful for our techs and the amazing work and customer care that they give.
Great quick service !
Response from the owner:Thank you for taking the time to leave a review!
This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.
Response from the owner:Thank you! We appreciate your business throughout the years!
Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.
Response from the owner:Thank you!
Wonderful business to wok with!
They are dependable and great to work with!
Stephen Moss
Airport Manager
PKJY Airport
Response from the owner:Thank you, Stephen!
Installed motion detectors, glass break detectors and panic alarms..they always worked.
Response from the owner:Thank you, Karen!
Extremely professional, very nice looking installation, very knowledgeable, very thorough explanation of my new security system. The best installers and company! I highly recommend them!!!
Response from the owner:Thank you, Russ, for taking the time to leave us a review! We SO appreciate it!

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