How Municipalities Improve Security with Security Alarm How Municipalities Improve Security with Security Alarm
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How Municipalities Improve Security with Security Alarm Posted on January 8, 2026 by

Commercial security solutions are necessary for public safety in courthouses and other public buildings.

Across Southern Illinois, cities and counties are responsible for securing a wide range of public buildings and spaces—from government offices to utility sites and civic centers. But many municipalities face major challenges: managing multiple locations, dealing with outdated equipment, and navigating inconsistent systems left by previous vendors like Securitas or other national firms. That’s where Security Alarm comes in.

We design and monitor security systems designed specifically for municipal needs. Whether you’re managing one department or coordinating a citywide network, our local team delivers reliable protection with personalized support you can count on.

COMMON SECURITY CHALLENGES FOR MUNICIPALITIES

Cities are responsible for an array of facilities, including:

  • Police and fire stations
  • City halls and courthouses
  • Public works and utility sites
  • Parks and recreation buildings
  • Schools, libraries, and civic centers

Each building may operate with its own alarm system model, unique app interfaces, or aging surveillance networks. This lack of standardization often results in:

  • Gaps in coverage across facilities
  • Complex system management due to multiple platforms and access points
  • No way to receive real-time alerts during off-hours
  • Inability to quickly detect unauthorized access or suspicious activities

For city managers, facility directors, or other personnel, this creates real vulnerabilities in public safety and unnecessary headaches.

WHY CITIES ARE MOVING AWAY FROM NATIONAL VENDORS

While national providers like Securitas may offer name recognition, they often lack the local insight and day-to-day responsiveness that cities truly need. Local governments across our region are switching to Security Alarm for a more personalized, dependable approach—one that puts community safety before corporate quotas.

These are our cities. When crime happens, we see it on our local news. It affects our neighbors, our employees, and our families. We’re invested because we live here, too.

Here’s what a takeover from a national provider to Security Alarm delivers:

  • Fast, professional service from local technicians
  • Hands-on support and installation customized for each facility
  • Compatibility with many existing systems to reduce upgrade costs
  • Real people, real responses – no automated phone systems or long hold times
  • Fewer delays during emergencies, thanks to direct communication and real-time notifications
  • A true security partner, not just another service contract

WHAT A MODERN MUNICIPAL SECURITY SYSTEM INCLUDES

Security Alarm builds comprehensive security platforms for municipalities by combining the best in hardware, monitoring, and user-friendly management tools. These systems are more than just cameras and alarms—they’re intelligent networks that integrate seamlessly across departments.

Here’s how the components work together:

  • Intrusion Detection: Door/window sensors, motion detectors, and glass break alerts immediately detect breaches and notify the appropriate personnel or law enforcement.
  • Surveillance Systems: Wired or wireless security cameras record continuously or on motion, with smart analytics that identify human and vehicle activity to reduce false alarms.
  • Access Control: Badge readers, keypads, and remote unlock capabilities help manage who enters government buildings and when, which is ideal for multi-user facilities.
  • Fire Alarms: Our NICET-certified technicians install and maintain code-compliant systems for every type of government facility.
  • Smart Monitoring with Remote Safe™: The cloud-based platform enables leaders to monitor activity, arm/disarm alarms, and manage doors from any device, anytime.

This centralized approach streamlines security oversight and enhances coordination during incidents, vital for municipalities with multiple departments or buildings.

NEW AND UPCOMING TECHNOLOGY FOR CITIES

Technology is giving local governments powerful new tools to protect their communities more effectively than ever. One of the most promising developments is the rise of AI-powered security systems that enhance public safety through automation, intelligent monitoring, and real-time alerts.

A standout in this category is the AI security agent—a 24/7 smart platform that actively monitors city-owned camera networks, understands the full context of video footage, and automatically alerts first responders when something important happens. These systems help deliver the right information to the right people at the right time, enabling officers and city teams to respond more quickly and confidently.

Forward-thinking cities are already deploying AI security agents with features like:

  • Real-time vehicle identification, including license plate recognition, vehicle color/type, and even unique identifiers like bumper stickers or toolboxes
  • Smart video search tools that allow investigators to find specific activity across multiple cameras quickly
  • Instant alerts based on national crime databases, notifying authorities when a flagged vehicle enters city limits
  • Chat-based natural language tools make it easy for authorized personnel to ask questions, review footage, and generate reports
  • Continuous video monitoring, reducing response times, and helping prevent incidents before they escalate

These advancements are not about replacing personnel—they’re about equipping local teams with better tools. In fact, cities that have implemented these AI platforms are seeing measurable improvements: faster case resolution, fewer crimes, and greater operational efficiency. As one police department noted, they’re now “solving more cases than ever before” thanks to smarter alerts and seamless investigative tools.

AI in public safety is about empowering communities to stay safer, smarter, and better connected, making it a strong addition to any municipal security strategy.

FAQS: WHAT MUNICIPAL LEADERS WANT TO KNOW

Q: Can Security Alarm work with our existing security hardware?
A: Often, yes. We support many third-party systems and can reprogram compatible equipment for monitoring, saving you money and avoiding unnecessary replacements.

Q: How does mobile access work?
A: With the Remote Safe™ platform, you can arm/disarm systems, monitor activity, and manage access from any smartphone, tablet, or desktop.

Q: What if our city has multiple buildings and departments?
A: Our systems are built to scale, from a single building to a citywide network. You’ll have unified oversight with building-specific access and reporting controls.

BUILD A SAFER, SMARTER MUNICIPALITY

Security Alarm is proud to serve Southern & Central Illinois with integrity, transparency, and personal service. When you partner with us, you get more than equipment—you get a team that understands the needs of local government, the pressures of tight budgets, and the value of protecting people and public assets.

With our help, cities can:

  • Lower crime rates through proactive detection and deterrence
  • Empower law enforcement with remote video access and alerts
  • Upgrade older systems without overhauling entire networks
  • Enhance staff confidence and reduce risk across departments

If your city is ready to improve security without the complexity of national vendors, Security Alarm is here, trusted, local, and ready to help.

Contact Us For a Free Quote

What Our Customers Are Saying

Excellent
Awesome Customer Service
Response from the owner:Thank you!
Systems are top notch - modern, reliable and thoughtfully designed to provide real peace of mind. Everything is explained clearly, installed professionally and customized to fit your needs rather than pushing a one-size fits all solution.

What truly sets them apart is their small-town, genuine desire to help. You're not treated like an account number - you're treated like a neighbor! Every interaction is personal, honest and rooted in a sincere commitment to keeping people safe. They take the time to answer questions, check in when needed and make sure everything is working as it should.

It is rare to find a business that combines cutting-edge security technology with such authentic care and integrity. If you are looking for a company that delivers exceptional systems AND truly stands behind their customers, Security Alarm is the one.
I have owned a security system for my personal residence for a number of years. From the installation to the follow up, the experience has been nothing short of a fantastic. I just recently added cameras to my system and again had the same positive experience. I know first hand that this company and their employees care about the customers they serve and they invest a lot of time and money back into the communities that they serve. Their competitors do not even begin to compare.
We have Security Alarm here at the church. We are well pleased with them. We do not have any issues with their security company. Once in a blue moon, there may be a technical issue. A simple phone call and they resolve the issue.
We like Security Alarm, we have had very little problems and what we did have they fixed. The only problem we have is when we travel, we have trouble seeing our cameras on our computer, could be the computer though and we can see them on our phones with no problem. Thanks, Larry
There is none better than Security Alarm. Customer service, technicians and attention to detail is outstanding. Fortunate to rely on their attention to protect and please.
Outstanding company….have delivered each and every time that I asked for install, addition, basic service call, etc…..feel well taken care of…..dc
The entire experience was great. Meeting with salesperson Ryan C. who didn’t try to sell us things we didn’t need. The installation crew who cleaned up as they went along and answerd all the questions about operating the system. Top notch all around. Would highly recommend Security Alarm to anyone wanting peace of mind concerning the family and home.
No concerns. Their response is immediate 24/7
We have used Security Alarm for over a decade. Won't even try anyone else!
Quality people, quality company! Highly recommend.
I have been with Security Alarm for many years. They respond promptly and efficiently when my alarm has been activated. The system protects my entire home and gives me a feeling of security.
Response from the owner:Thank you, June!
Fast friendly service. Good value for services
Adam Morlan visited our residential properties today in flora to inspect our fire alarms and smoke detectors, and he received numerous compliments from our management team at each location regarding his respectful and polite demeanor. He efficiently completes his tasks while maintaining a respectful attitude. He is a great worker and definitely recommend security alarm for your system!
Tyler did a great job reviewing our system and equipment and gave good options for improving our safety. We are in good hands!
I've been using their services for many years and have zero complaints. Everyone on their team is friendly and knowledgable. Ryan and Curtis were super professional and very helpful. I highly recommend them!
They reworked our code system. Did a wonderful job with everything. We are happy with their work every time we call them.
Response from the owner:Thank you for taking the time to leave a review!
Once again the technician asked the right questions and sorted the problem out. I was unable to verify which zone each sensor was on, but he tracked it down and determined that the problem wasn't where we thought it was. He replaced the bad sensor and checked the others. And on the day I called. Thanks again, Security Alarm.
Quick replies and great attention to detail! Knowledgeable and friendly staff! Got us taken care of quickly!
Troy and Larry showed up in a timely manner. They were courteous, knowledgeable and professional. They fixed my problem in minimal time.
Response from the owner:Thank You Robert!
Have worked with SAC for over 15 years now and recently made a much needed upgrade. Each interaction that I have had with them, from the Office Staff to the Sales Staff to the Installers, was professional and positive. They worked around my customers during installation and was minimal interruption to my business. Plus - they are locally owned and operated. That means a lot to work with other business owners like us.
Jeff was here yesterday and found the problem with both cameras and even had to work in the rain to get them replaced and up and running. Thanks
Everything you could hope for. There was no attempt to sell us something we did not need. When a minor problem occurred they were there to take care of it. Great friendly people.
So pleased with the security system at UcamP Express RV Park, it has afforded me the freedom to do life, but yet be able to keep up-to-date on everything at the park. Customer service is top notch at Security Alarm of Salem, IL.
We have had Security Alarm for several years. Unfortunately, we have accidentally forgotten on occasion the alarm was set when we opened a door. Within seconds we would get a call making sure everything was okay.

A couple times we had to have a technician come out to our house for a minor problem. The problems were resolved quickly and professional.

We highly recommend Security Alarm for your home and business security.
Response from the owner:Thank you Vicki for taking the time to leave a review!
RYAN C, AND SECURITY ALARM DID AN AMAZING JOB START TO FINISH!! I OWN A BUSINESS AND CAN SAY SECURITY ALARM IS SECOND TO NONE IN SERVICE AND WORKMANSHIP!!
Thank you Watson for your prompt attention to our issue.
Our technician was the the Salem office. He was very nice, professional, and knowledgeable. I'm bad with names, but I think him name was Troy. I hope his boss acknowledges his good work.
Security Alarm is one of the best companies I have ever dealt with. As a landlord I have used so many companies for so many different things but not all give amazing service and give you a product beyond your expectations. It's always a pleasure doing business with you guys. Thank you for the wonderful service over the years.
We had a minor issue with our buzzer system for the entry door and Josh responded to our email within a few hours. An employee was at our office the next day and had the problem fixed within 30 minutes. We love the system they installed and would highly recommend Security Alarm. Mark Miller, Marion County Supervisor of Assessments
I cannot say enough good things about Security Alarm. Their office staff are very professional and helpful, wonderful sales staff who explain all options thoroughly and without bias. And their installers are outstanding, very knowledgeable and care about the customer, ensuring all questions are answered before they leave the job. I’m so glad we went with this company, and most of all, I feel our home is now safe and secure!!
Security Alarm responds quickly to our needs as soon as we call. Their technicians are highly skilled and the customer service team is exemplary.
The installation team did a wonderful job upgrading our system. They were friendly, efficient and very knowledgeable. We have been extremely happy with our Security Alarm service for many years now and look forward to many more.
I have been dealing with Lowitt Alarms Security Alarms since 1997, I an very satisfied with there service, I had a problem 4/5/24, I could not shut off the alarm, after calling Lowitt and following directions I was not able to shut off the alarm, I was told that the next appointment for repair would be tomorrow, I explained the we are seniors and please see what you can do, Linda, was able to made some adjustments and a repair person came to our home at 4Pm and put a new battery and radio, I highly recommend Lowitt Alarms to any one who is shopping for a Security System
Phenomenal service! I would highly recommend Security Alarm. Customer service is outstanding and prompt and not pushy. Overall, it was a wonderful experience working with them!
The technician was very professional and did our repairs in a timely manner.
The guys that set it up were first class!
Your customer service is wonderful. I left my last security service because they had rude people in the wrong position!!
The guys were so nice and explained everything to me. They were here at the time I was told. Can't say enough good things about them!
TECH SUPPORT WAS EXTREMELY HELPFUL
The Security Alarm team was very nice, knowledgeable, and professional. Would highly recommend them!
This is a first rate operation. Anytime I have needed service their technicians arrive on time and get the work done promptly. Josh is an outstanding service tech!
Used Security Alarm Corp. for over 20 years. Service is great & I would not use any other company!
Tech solved my problem immediately
Thanks
Security Alarm has consistently shown professionalism, ethical business behavior, and exceptional customer support. I highly recommend them to anyone in need of residential or business monitoring services. They have given our family more peace of mind when it comes to home security, at a fraction of the cost of other major security companies.
They were both very nice. Explained what they were doing. They checked everything out and got me back up and running. Thank you Security Alarm for having such nice people working for you.
Response from the owner:Thank you Debbie for taking the time to leave a review!
Wonderfully helpful and informative. I’m confident we made a great choice. These guys really know their business!
Response from the owner:Thank you Carolyn for taking the time to leave a review!
Prompt service, they were here the next day and didn't leave until the problem was corrected. Even got a follow-up call the next day to make sure it was working.
Response from the owner:Christopher, so glad we were able to get the issue resolved! And thank you for taking the time to leave a review!
I have encountered 4 different employees from here. They have all been so nice. I am very impressed with how nice, respectful, and friendly they all have been.
Response from the owner:Thank you Cheryl for taking the time to leave us a review. We so appreciate it!
These guys are great!
very happy with the service, value and the instillation.
Response from the owner:Thank you William for taking the time to leave a review!
They did a fantastic job!! So glad I used this company!!! If you need a security system these are the people to call!!
Response from the owner:Thank you so much, Cathy! We are so thankful you chose as well!
Very good service and very friendly! 10/10 recommend
Very pleased with Security Alarm!
This is our second time using them!
They installed some additional security cameras at the KPJY Pinckneyville - Du Quoin Airport, located 6 miles south of Pinckneyville, Illinois. Courteous,
knowledgable, and professional technicians! I highly recommend Security Alarm for your security and peace of mind!
Stephen Moss
KPJY Airport Manager
Response from the owner:Thank you for taking the time to leave us a review, Stephen. We all work as a team here to provide the very best customer care that we can! Thank you for choosing us yet again!
Troy and Larry gave expert service. Kind and considerate in their behavior.
Response from the owner:Thank You! Troy and Larry are great!
Security Alarm set up was great. On time and very professional. Took the time to walk me thru the system. System is working great. Feel safer already
Response from the owner:Thank You Tim for taking the time to leave a review!
The salesman, owner, and technicians were all very professional and polite. They got the job done in a timely manner, and made every effort to be as neat and clean as possible. I couldn't have asked for better service.
Response from the owner:Thank You, Justin!
Excellent service for many years. Very satisfied with them! A++++
We’ll pleased with our protection & service with Security Alarm
We were having trouble with our 17 year old keypad and called for service. Within a day they were had replaced it at an extremely fair price
Response from the owner:Thank you for taking the time to leave this review, Donald!
Wonderful service. Feel totally safe and secure with my coverage.
Response from the owner:Thank you for taking the time to leave a review, Kendra!
Security Alarm is professional, responsive and very reasonable!
Response from the owner:Thank you, Cindy. We appreciate your business!
Have never had issues with them. Always courteous on the phone
Response from the owner:Thank you, Neil!
Reliable service, fair price. Have been using them over 5 years.
Response from the owner:Thank you for your loyalty to us!
Always quick to help with any issues
Response from the owner:Thank you for taking the time to leave a review, Mary!
I have confidence in Security Alarm and if I have an issue, they are always quick to resolve the problem.
Response from the owner:Thank you Vicki!
The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
Response from the owner:Gene, thank you so much for taking the time to leave us a review! We are so thankful for our techs and the amazing work and customer care that they give.
Great quick service !
Response from the owner:Thank you for taking the time to leave a review!
This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.
Response from the owner:Thank you! We appreciate your business throughout the years!
Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.
Response from the owner:Thank you!
Wonderful business to wok with!
They are dependable and great to work with!
Stephen Moss
Airport Manager
PKJY Airport
Response from the owner:Thank you, Stephen!
Installed motion detectors, glass break detectors and panic alarms..they always worked.
Response from the owner:Thank you, Karen!

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