What Should I Do When My Alarm Goes Off? | Security Alarm What Should I Do When My Alarm Goes Off? | Security Alarm
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What Should I Do when My Alarm Goes Off? Posted on December 9, 2015 by

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At some point you will be faced with that moment of “panic”. The moment that you hope never has to come, but most likely will. That moment when your security system sounds and you just aren’t expecting it. Chances are you will be sleeping peacefully in the midst of a glorious dream, because that is always when emergencies seem to inconveniently occur. There will be loud noise everywhere. That is the moment where most people PANIC. Questions start to flood the mind. Did someone break in? If so, where? Is it a fire? Is it a false alarm? But the biggest and most lasting question is “What do I do?!”

STAY CALM

During an emergency you are biologically wired to react NOT think. However, it is vital in emergency situations that decisions are made based off of critical evaluation, not emotion. When the alarm begins to sound, take a moment to calm yourself before proceeding. Take. Deep. Breaths. Deep breaths sound silly, but they work. Also when faced with an emergency, individuals with a previously implemented plan seem to panic less and act more (we will talk about the plan more later).

KEEP YOUR PHONE NEARBYdont-panic

It is important to keep your phone within reach for a couple reasons. First, in an emergency it is important that you have the ability to call for someone outside your home. Be ready to call that one person to let them know what’s going on. Second, when the alarm is tripped, the alert is immediately sent to your monitoring company. They in turn look at your file to determine which phone number to use in order to notify you of the event. It is important that you are near your phone to receive this call.

KNOW YOUR  PASSWORD

When the monitoring company calls your home, they will ask for your password. In order to have flexibility in your choices you need to know this password. For example, if you know that it was a false alarm and you do not want the police notified, you must have your password. If you do not, they will dispatch the authorities under any circumstance.

HAVE A PLAN

Lastly, never forget to have a plan. Plans not only help you stay calm but they have the potential to save lives as well. It is important that whether it is a plan for potential burglary or fire that your family knows exactly what the procedure is. There should be no second guessing during a real emergency.

REMOTE SAFE 

Remote Safe is an interactive service that Security Alarm strongly promotes.  This app allows you to control your security system from wherever you might be. It shows all activity on the system as well. For example if someone is in the bedroom and the alarm sounds, Remote Safe gives the ability to see WHICH device tripped the system. This would allow you determine whether you believe it to be a burglar alarm, fire alarm, or possibly a false alarm. Give us a call or contact us online today if you have any questions about Remote Safe or if we can help you with anything at all!

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Debbie Dietrich
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Prompt service, they were here the next day and didn't leave until the problem was corrected. Even got a follow-up call the next day to make sure it was working.
I have encountered 4 different employees from here. They have all been so nice. I am very impressed with how nice, respectful, and friendly they all have been.
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very happy with the service, value and the instillation.
william stark
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They did a fantastic job!! So glad I used this company!!! If you need a security system these are the people to call!!
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Very good service and very friendly! 10/10 recommend
Clay Prosser
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Very pleased with Security Alarm!This is our second time using them!They installed some additional security cameras at the KPJY Pinckneyville - Du Quoin Airport, located 6 miles south of Pinckneyville, Illinois. Courteous,knowledgable, and professional technicians! I highly recommend Security Alarm for your security and peace of mind!Stephen MossKPJY Airport Manager
Stephen Moss
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Troy and Larry gave expert service. Kind and considerate in their behavior.
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Security Alarm set up was great. On time and very professional. Took the time to walk me thru the system. System is working great. Feel safer already
Tim Waller
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The salesman, owner, and technicians were all very professional and polite. They got the job done in a timely manner, and made every effort to be as neat and clean as possible. I couldn't have asked for better service.
The customer service is phenomenal. We had a unique situation, and Coy worked diligently to find a solution. He always called me first, rather than requiring me to chase him down for the answer. He answered questions thoroughly and went above and beyond the call of duty. Very, very happy customer.
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Very easy to work with. Very professional. Good job. Thanks Darrell
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We loved working with Security Alarm!
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They were very professional. The Equipment is easy to use and works great! Thanks for the great job!
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Action Pawn
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We’ll pleased with our protection & service with Security Alarm
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We were having trouble with our 17 year old keypad and called for service. Within a day they were had replaced it at an extremely fair price
Donald Dillard
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Wonderful service. Feel totally safe and secure with my coverage.
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Have never had issues with them. Always courteous on the phone
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Reliable service, fair price. Have been using them over 5 years.
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Always quick to help with any issues
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I have confidence in Security Alarm and if I have an issue, they are always quick to resolve the problem.
Vicki Colombo
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The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
Gene Gurley
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Great quick service !
Gerald Purcell
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This company has been in business for many years with the loyalty and care that is usually part of family owned business. They are prompt in responding when there is need and knowledgeable in their field. It is good to have them located in Salem, IL.
Jose Jacob
Jose Jacob
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Security Alarm handles our security at the office. They have always been on top of things if we have an alarm go off. I have set it off on accident and they are quick to call and check on me. very professional and anytime I call with a question or problem it is taken care of immediately.
Wonderful business to wok with!They are dependable and great to work with!Stephen MossAirport ManagerPKJY Airport
Stephen Moss
Stephen Moss
1681915935
Great Service! Quick & Prompt...
Brian Motsinger
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Prompt, professional, informative, friendly
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