Case Study: Taylorville Estates Case Study: Taylorville Estates
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CASE STUDY: TAYLORVILLE ESTATES

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Security Alarm install systems at countless different types of facilities, but there is something that feels especially rewarding about designing a unique system that focuses on the needs of the elderly. Knowing that we are taking our knowledge and expertise of security and using it to give them a greater level of protection, gives a feeling fulfillment. Taylorville Estates is a retirement and assisted living community that has implemented Security Alarm’s Nurse Call System at their facility and believes it to be an invaluable service.

Immediate Help

Some assisted living facilities use call system buttons only in the case of emergencies. However, this is not the case at Taylorville. It is their desire for their residents to have access to them in non-emergency cases as well; whether it be needing help to the bathroom, food etc. Because of this, each apartment is equipped with a mobile panic button which is to be pressed in both emergency and non-emergency cases. When the button is pressed, it sounds an alarm within the building. Two keypads were strategically placed within the building; one in the front and one in the back. This allows employees faster access to the keypad in order to silence the alarm.

Emergency Text Notification

taylorvilleOne of the unique features of our call system is the text notification option. Taylorville purchased two cell phones to keep on site for the use of their CNAs. When a button is pressed from a resident’s room a text is immediately sent to both cell phones giving the apt number of the alert. This feature is useful in that often when CNAs are in a room handling another situation, they fail to hear the alarm sounding. Having the text feature ensures that CNAs are always aware of the situations within the building and can get there in appropriate length of time.

State of the Art Technology

Prior to the installation of our system, Taylorville Estates simply had stationary, emergency pull cords. Though there is nothing wrong with pull chords, they are limiting in that if someone falls they have to crawl to an access point. With our system the resident carries a mobile button and therefore greatly reduces the possibility of failing to receive help in time of need. When asked how they like the system, their words were “oh it is wonderful.” We at Security Alarm always desire for our customer’s experience to be nothing short of wonderful. This was an exciting project for us, and we hope that the future brings more just like it.

What Our Customers Are Saying

Excellent
4.8
Chris Conard
4 weeks ago
Great company to work with and their tech support is spot on!
We appreciate the attention to detail they give to their clients. They always respond in a timely manner to any questions we have. They make sure we understand all the options in service and offer the latest technology. We appreciate the high standard of service and core values their team upholds. We highly recommend Security Alarm!
Robinette Flach
5 months ago
We have had great service from Security Alarm and are very happy with them.
Lisa Koger
7 months ago
Awesome Customer Service
Response from the owner:Thank you!
Heather Iffert
8 months ago
Systems are top notch - modern, reliable and thoughtfully designed to provide real peace of mind. Everything is explained clearly, installed professionally and customized to fit your needs rather than pushing a one-size fits all solution. What truly sets them apart is their small-town, genuine desire to help. You're not treated like an account number - you're treated like a neighbor! Every interaction is personal, honest and rooted in a sincere commitment to keeping people safe. They take the time to answer questions, check in when needed and make sure everything is working as it should. It is rare to find a business that combines cutting-edge security technology with such authentic care and integrity. If you are looking for a company that delivers exceptional systems AND truly stands behind their customers, Security Alarm is the one.
Brian Jay
1 year ago
I have owned a security system for my personal residence for a number of years. From the installation to the follow up, the experience has been nothing short of a fantastic. I just recently added cameras to my system and again had the same positive experience. I know first hand that this company and their employees care about the customers they serve and they invest a lot of time and money back into the communities that they serve. Their competitors do not even begin to compare.
Deb Branch
1 year ago
We have Security Alarm here at the church. We are well pleased with them. We do not have any issues with their security company. Once in a blue moon, there may be a technical issue. A simple phone call and they resolve the issue.
We like Security Alarm, we have had very little problems and what we did have they fixed. The only problem we have is when we travel, we have trouble seeing our cameras on our computer, could be the computer though and we can see them on our phones with no problem. Thanks, Larry
Myron Lloyd
1 year ago
There is none better than Security Alarm. Customer service, technicians and attention to detail is outstanding. Fortunate to rely on their attention to protect and please.
Doug Cottom
1 year ago
Outstanding company….have delivered each and every time that I asked for install, addition, basic service call, etc…..feel well taken care of…..dc
Jim H
1 year ago
The entire experience was great. Meeting with salesperson Ryan C. who didn’t try to sell us things we didn’t need. The installation crew who cleaned up as they went along and answerd all the questions about operating the system. Top notch all around. Would highly recommend Security Alarm to anyone wanting peace of mind concerning the family and home.
Mark Cosgrove
1 year ago
No concerns. Their response is immediate 24/7
Lori Followell
1 year ago
We have used Security Alarm for over a decade. Won't even try anyone else!
Susan Reid
1 year ago
Quality people, quality company! Highly recommend.
June James
1 year ago
I have been with Security Alarm for many years. They respond promptly and efficiently when my alarm has been activated. The system protects my entire home and gives me a feeling of security.
Response from the owner:Thank you, June!
Fast friendly service. Good value for services
erica morlan
1 year ago
Adam Morlan visited our residential properties today in flora to inspect our fire alarms and smoke detectors, and he received numerous compliments from our management team at each location regarding his respectful and polite demeanor. He efficiently completes his tasks while maintaining a respectful attitude. He is a great worker and definitely recommend security alarm for your system!
Terry Pearcy
2 years ago
Tyler did a great job reviewing our system and equipment and gave good options for improving our safety. We are in good hands!
Karen Choi
2 years ago
I've been using their services for many years and have zero complaints. Everyone on their team is friendly and knowledgable. Ryan and Curtis were super professional and very helpful. I highly recommend them!
They reworked our code system. Did a wonderful job with everything. We are happy with their work every time we call them.
Response from the owner:Thank you for taking the time to leave a review!
Randy Henderson
2 years ago
Once again the technician asked the right questions and sorted the problem out. I was unable to verify which zone each sensor was on, but he tracked it down and determined that the problem wasn't where we thought it was. He replaced the bad sensor and checked the others. And on the day I called. Thanks again, Security Alarm.
Quick replies and great attention to detail! Knowledgeable and friendly staff! Got us taken care of quickly!
Robert Marley
2 years ago
Troy and Larry showed up in a timely manner. They were courteous, knowledgeable and professional. They fixed my problem in minimal time.
Response from the owner:Thank You Robert!
Tony Wielt
2 years ago
Have worked with SAC for over 15 years now and recently made a much needed upgrade. Each interaction that I have had with them, from the Office Staff to the Sales Staff to the Installers, was professional and positive. They worked around my customers during installation and was minimal interruption to my business. Plus - they are locally owned and operated. That means a lot to work with other business owners like us.
Jeff was here yesterday and found the problem with both cameras and even had to work in the rain to get them replaced and up and running. Thanks

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