Case Study: Taylorville Estates

CASE STUDY: TAYLORVILLE ESTATES

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Security Alarm install systems at countless different types of facilities, but there is something that feels especially rewarding about designing a unique system that focuses on the needs of the elderly. Knowing that we are taking our knowledge and expertise of security and using it to give them a greater level of protection, gives a feeling fulfillment. Taylorville Estates is a retirement and assisted living community that has implemented Security Alarm’s Nurse Call System at their facility and believes it to be an invaluable service.

Immediate Help

Some assisted living facilities use call system buttons only in the case of emergencies. However, this is not the case at Taylorville. It is their desire for their residents to have access to them in non-emergency cases as well; whether it be needing help to the bathroom, food etc. Because of this, each apartment is equipped with a mobile panic button which is to be pressed in both emergency and non-emergency cases. When the button is pressed, it sounds an alarm within the building. Two keypads were strategically placed within the building; one in the front and one in the back. This allows employees faster access to the keypad in order to silence the alarm.

Emergency Text Notification

One of the unique features of our call system is the text notification option. Taylorville purchased two cell phones to keep on site for the use of their CNAs. When a button is pressed from a resident’s room a text is immediately sent to both cell phones giving the apt number of the alert. This feature is useful in that often when CNAs are in a room handling another situation, they fail to hear the alarm sounding. Having the text feature ensures that CNAs are always aware of the situations within the building and can get there in appropriate length of time.

State of the Art Technology

Prior to the installation of our system, Taylorville Estates simply had stationary, emergency pull cords. Though there is nothing wrong with pull chords, they are limiting in that if someone falls they have to crawl to an access point. With our system the resident carries a mobile button and therefore greatly reduces the possibility of failing to receive help in time of need. When asked how they like the system, their words were “oh it is wonderful.” We at Security Alarm always desire for our customer’s experience to be nothing short of wonderful. This was an exciting project for us, and we hope that the future brings more just like it.

What Our Customers Are Saying

Great Service! Quick & Prompt...

Brian Motsinger

15:37 13 Jan 23

Prompt, professional, informative, friendly

Susan Metcalf

14:00 04 Jan 23

VERY PLEASED....QUICK RESPONSE AND QUICKLY RESOLVED

Paws Here Veterinary Services

14:54 21 Dec 22

We have had Security Alarm for several years. Unfortunately, we have accidentally forgotten on occasion the alarm was set when we opened a door. Within seconds we would get a call making sure everything was okay.A couple times we had to have a technician come out to our house for a minor problem. The problems were resolved quickly and professional.We highly recommend Security Alarm for your home and business security.

Vicki Owen

14:05 14 Nov 22

Extremely professional, very nice looking installation, very knowledgeable, very thorough explanation of my new security system. The best installers and company! I highly recommend them!!!

Russ Wielt

19:01 25 May 22

we needed to change around a camera and a camera needed to be replaced. All the work was done perfectly and service was done in record time with no problems. We always get great service with Security Alarm Company.

FBCAnna church Office

13:52 06 Apr 22

I called Security Alarm to check on cameras for outside since we had used them in our Ag business for years. The process to get lined up was simple and Larry was very thorough in explaining everything. They were out in just a few days to install them. Both guys were very friendly and professional. It didn't take long to install and I know they probably had wiring issues to deal with. They did a great job and the cameras show exactly where I wanted them. I am very pleased with the service and products installed.Thanks!

Cindy

16:06 18 Mar 22

We have been trouble shooting several trouble alarms and Security Alarm has been very responsive and willing to help in what ever way they can. After the most recent service, the technician was great at telling exactly what he did and next steps if this does not solve the problem.

Steve Holt

13:13 18 Mar 22

Security Alarm has a great team and has always taken great care of my business and home. Would highly recommend!

Eric Black

23:31 11 Jan 22

Came tested all the fire alarm system and did a fantastic job

Travis Stuart

23:27 23 Dec 21

PromptProfessionalHighly Skilled

George-Shawn Taylor

16:14 02 Dec 21

Josh was on time and very patient with the techs from the access control company. I would recommend them to anyone who asked.

Travis Stuart

14:13 05 Nov 21

“Staff performance: Just would like to report I have had excellent experiences with all your staff. They all have been very professional, courteous and personable. The one stand out is Watson. He has demonstrated a great deal of patience and genuine willingness to give his best to resolve any problems I have brought to him. His technical knowledge and ability to troubleshoot is outstanding. You have a solid team at Security Alarm and as a customer of yours I wanted you to know I appreciate it.”

Bill Seffens

00:57 22 Sep 21

Andrew was very professional and knowledgeable. He diagnosis and gave us options on solves in short time span. The experience was great. Thanks again.

Brad Dickneite

15:00 27 Aug 21

We have encountered a couple different problems and they were able to solve both of them in a timely and professional manner. Thanks for your expertise in security!

Erma Bumgarner

12:47 24 Aug 21

We have several cameras from Security Alarm. Our favorite is the thermal imaging camera. It is great for watching pastures at night.

Greg Miller

14:40 08 Jul 21

I couldn’t be more happy with Barcom & its customer service! Very friendly staff & excellent product. I would recommend to anyone.

Madison Traylor

23:51 21 Jun 21

SA handles all of our Alarm, Detection and Door Security systems. Great Company, responsive and always places the Customer First.

Rick Meredith

14:02 10 Jun 21

Absolutely perfect professional installation, courteous, knowledgeable, going the extra mile for their customer. I highly recommend Security Alarm for all of your needs.

Marylynn Perschbacher

12:31 09 Jun 21

Awesome company with very helpful technicians.

Deanna Mitchell

14:20 13 May 21

I talked to Daniel and he was great. He fixed our problem while I was talking to him. We are very pleased with their services.

Sheila Connell

15:37 07 May 21

My husband and I had no clue what to get for a security system. We called Security Alarm, Tom came out and looked and within just a few minutes of him talking with us he knew exactly what we needed. We went over a few different options and plans and figured out what we wanted. By the time he left we knew we had made the best choice by going with Security Alarm. They truly believe in what they do and I’m happy to be a customer. I haven’t had any trouble with anything, but the times I’ve talked to people on the phone they’ve been super nice and very helpful. I love the fact that a real person answers the phone and I don’t have to go through anything automated. I highly recommend Security Alarm and am very pleased with our system!

Haley Kelsey

02:39 18 Mar 21

Did an excellent job of installing the unit . The technician was very helpful and helped me get proficient at using it correctly. Would recommend the company to everyone.

Marvin Grote

19:03 18 Feb 21

Excellent service and support. It was great dealing with Security Alarm, my tech has maintained contact and is very professional and efficient. I highly recommend this company !

James Lyell

22:39 01 Feb 21

Each and every time that we have used Security Alarm they have done an excellent job for us. From door security to camera installation to fire alarm systems they have been nothing but professional. The workers are polite and knowledgeable and they handle their work quickly and professionally.

Tim Branon

16:37 26 Jan 21

They were very nice and helpful.

Chuck Taylor

00:03 15 Jan 21

Not sure I understand the question .

Ralph Caudill

19:09 21 Dec 20

The technician was fast, professional, and courteous. This company always seems to take good care of us.

Travis Stuart

14:29 17 Dec 20

We first met with Larry O. when he came out to discuss purchasing their system. He explained the system throughly to us. When the time came for the install Daniel D. and Mark H. installed the wiring and cameras. They set everything up and wired the system to a monitor. They went through the install app on our smartphones with us also. They were very professional, knowledgeable and informative with the way they conducted themselves. They were attentive to detail and made sure everything, (furniture, etc.) was put back the way they found it. Daniel D. came back the next day to follow up with us concerning any questions we may have had. Good experience with this Company as of this writing.

Doug Burge

20:10 04 Dec 20

Excellent customer service and one on one attention!!

George-Shawn Taylor

16:35 02 Dec 20

Great Service. Tom Kelly was excellent to work with and very knowledgeable. Camera system works great!

Phil Webster

20:32 12 Nov 20

Security Alarm never fails to amaze us whenever we have issues with our alarm system. They are prompt, courteous and the best there is.

Debra Huff

17:02 29 Oct 20

Fast efficient and very professional. The men who installed cleaned up their entire mess. You couldn't even tell they were here. Very nice and helpful employees. They all went the extra mile to make sure I was happy and felt comfortable with the equipment. I highly recommend them!

Samantha White

20:07 21 Oct 20

Very knowledgeable, professional, and polite

John Tanner

22:55 15 Oct 20

We have always had great service and follow-up with Security Alarm Company for our business. After a brief issue this weekend, the tech responded quickly this week to troubleshoot our issue and do a complete check-up of our system. We highly recommend Security Alarm Company.

Jagger Doggie Daycare

13:49 23 Sep 20

They are always helpful if we have questions. The technicians are very knowledgeable about the product, courteous and professional.

Vicki Owen

16:14 08 Sep 20

Larry the Salesperson was knowledgeable, and explained products well. He informed of different options and choices for our situation.Next came the installers and they were also kind, considerate and got their work done with as little bother as possible. They explained how the system works etc. and even though it seemed like a lot to remember we have had no problems in working it and it is nice to know if we do something wrong or have a problem, they will call us to make sure before it goes out as a false alarm. We are enjoying the security it gives.

Jeanette Knox

12:48 29 Aug 20

I had them out for service recently and prompt, courteous service. I have been using Security Alarm at my home and businesses for several years. The service is always top notch. I just called and requested a certificate of installation. They sent it within 5 minutes. I love dealing and doing business locally and they make it easy to do business with them. Dorinda was who handled the certificate and I appreciate her efforts!

Wes Monken

13:28 27 Aug 20

Very personable and knows his product. I replaced a system and like this one better.

Reed Fozzard

03:17 22 Aug 20

Very professional and courteous office staff and technical support. Watson and Jeff are the best!

Sandra Collins

19:10 12 Aug 20

Excellent service

Eddie Dean

18:42 07 Aug 20

I had a very professional and pleasant experience. I knew very little about these systems, but was educated by their team, picked a reasonably priced system that was installed quickly. Following installation, I was quickly trained how to use the system on site or remotely. Great people, great attitude, and superb customer assistance. Ed Allen

Ed A

20:53 06 Aug 20

I always have prompt service from Security Alarm.

Lynn Downen

15:13 21 Jul 20

I purchased several water alarms and so far they have saved me twice from water leaks that could have caused me alot of clean up and repair cost. Saving me from thousands of dollars in damages. Amazing add on

Anthony

01:33 15 Jul 20

Great Service, friendly people Larry and Josh were extremely knowledgeable about the products and services and answered all our questions. I highly recommend this business and the services that they provide.

Steve Sims

13:18 25 Jun 20

The technician was extremely efficient. We never have a problem with Security Alarm. If we call, they are ready to help us. Highly recommend!!

Martha Speers

13:54 09 Jun 20

We have been customers of Security Alarm for 8 years at our current home. The peace of mind and ease of use are priceless. So much so that we are installing their system with some added features to our new home.We have always found every employee of this company to be helpful & straight forward.On the occasions that we have accidentally set off our alarm, it has been less than a minute before the monitoring center are calling to check in.If you are in the market for a security system, we highly recommend you give Security Alarm the opportunity to explain their system to you.

Diana Ing

15:34 13 May 20

Tom Kelly offers an exceptional quality security system. The security system is very affordable. Quick and convenient installation - agreement set up on Thursday and the installation completed in one day the following Monday. Efficient Service. If you are looking for a Security System I definitely recommend contacting Tom Kelly.

Rose Ruholl

18:19 08 May 20

Josh was very friendly and helpful. Congrats on hiring him He did a very good jobq

Dixie Graham

15:09 15 Apr 20

Security Alarm offers wonderful customer service and great technical assistance.

Emily McKinney

17:12 08 Apr 20

The Service Technician (Josh) yesterday at our church was excellent!! Also, your office lady, Dorenda, was Superb!I just recommended your service to another church here in town! Thank you again!Paul D. Gray

Paul Gray

13:29 24 Mar 20

Our experience with Security Alarm has been excellent. Quick responses, attentive and competent installers and service staff. Sure makes us feel safer!

Terry Pearcy

22:47 23 Mar 20

Each time I have had technicians out either to upgrade my system or to repair a piece of equipment they were on time, fixed the issues and were very courteous in asking if there was anything else they could do for us. I would highly recommend using Security Alarm. Thank you Aaron for doing such a thorough job yesterday!!

Greg Colombo

13:59 12 Mar 20

Tom Kelly is great.

Phill Webster

03:13 07 Mar 20

The Marion office was very helpful in contacting someone for us when we were looking for information on Security Alarm systems. Larry was an easy person to talk to and seemed knowledgeable about the system. He even brought up points that we had not thought about. Larry was more than agreeable to coming back and going over what we had decided on in our previous meeting. The installation guys were respectful, clean and also very helpful. If we have any problems, everyone let us know that all we needed to do was call and someone would help us. We would definitely recommend Security Alarm as a company to consider for security services.

Richard Tretter

14:41 29 Feb 20

I work for Sharp-Hundley, P.C. and we use Security Alarm. They are very professional and their products are always efficient and of high quality. The staff is always helpful and supportive.

Debbie Stark

21:49 28 Feb 20

We had a security system installed in January of 2020. The guys that did the installation were very knowledgeable and even cleaned up where they did any drilling.I like this system because all equipment is mine and will stay with the house if it's sold. All the new owners will have to do is call for monthly monitoring.

Kelly Pierce

19:04 14 Feb 20

Larry Ohms was so helpful with changes that needed to be made after the death of my sister. He was very kind & professional. Joy G.

Joy Gaddis

17:36 05 Dec 19

Work was completed within a reasonable amount of time and the technician was able to field any questions I had. The system works well.

Jason Ditto

02:18 27 Nov 19

Great service on every encounter with Security Alarm of Salem, Illinois. The latest example occurred yesterday as service manager Erin listened to my explanation of our fire alarm problem and understood the urgent need of repair.Technician Joe Morrison quickly arrived at our Cila and demonstrated why the problem was some where other than the fire alarm equipment. He explained it in a manner this old man ( me ) would understand.Many THANKS to all involved, especially Erin and Joe.

Randall Griffith

02:24 23 Oct 19

We were very impress with Mr Ohms during initial inspectionand quote. Friendly easy to talk with, answered all questions eventhe ones we didn't ask..the service tech was knowledgeable & dedicatedto presenting reliable service

dblu long

07:55 14 Oct 19

Always helpful, had a little problem today called in and there tech helped me over the phone fix the problem , have been a customer for years & wouldn't trust anyone else for my security systems. THANKS

Dan Rainbolt

20:51 09 Oct 19

I am completely satisfied with the service and response to any questions or concerns that I have had with my system. The sales person who came to check our system recently was very knowledgeable on the system and helped us with their her app to arm and disarm the system. Installed some new technology which our problem. I would recommend this company to anyone needing a security system

Vicki Baker

16:55 01 Oct 19

I have been a customer of Security Alarm for several years. They installed and have maintained a burglar alarm at our residence and farm buildings. In mid-August, 2019, we had inside, electronic damage due to a lightning strike. Even with the difficulties of diagnosing/repairing our burglar alarm after lightning damage, Security Alarm stayed with the job to see the project through. When repair difficulties arose, Security Alarm sent their most-experienced alarm technician at no charge to figure out what was still wrong. After a very long Friday, Jim found the problem, made the repair, programmed the main panel, and tested every component of the alarm system. Now, everything is working correctly. I really appreciated Security Alarm's fair handling of the repair and their honesty exemplified through not charging me for unproductive time when, for whatever reason, they were not able to correctly diagnose the problem (the problem was ultimately a defective new, out-of-the-box part that they replaced). They listened to my concerns and acted accordingly.

Jason Henry

23:35 29 Sep 19

I would like to say something about the Security Alarm Corporation and their employees, the techs, the office personnel, the sales people. They have all been very helpful when I have had a question concerning my system, Someone is always there to answer my question and get me headed in the right direction to correct a problem which in almost all cases, it was me that created a problem, whether not entering the correct information or just not understanding the procedure to activate or deactivate my system. The system operates as it should and does so in seconds if alarm is activated.If you are looking for a good security system, Security Alarm Corporation is the place to go.

Steve Robbs

22:29 18 Sep 19

My system was outdated, and I called Security Alarm to up date it for me since I had boughten it from them in the past. Service was extrremely fast, professional job, they were extremely friendly and were very helpful employees. I wouldn''t use any other alarm company. They are A++ in my opinion.

Dennis Shelton

18:28 06 Sep 19

The initial visit with Larry the sales rep- he went over everything in detail and walked throughout my house to point out what could be used where (glass breaking vs. window alarm) They scheduled install immediately (other local company took over 2 weeks to scheduled for my grandma's house) The installers were very professional and courteous (were even sweeping up what little mess they made) I am not easily impressed but they definitely have surpassed my expectations already! Thank you to the Security Alarm team!

Julie Roye

15:14 04 Sep 19

We moved to Salem Il 2 1/2 years ago. We had heard nothing but good things about Security Alarm. They worked to build the kind of system I wanted in our home. They are professional and customer care is their long suit. From Larry who sold the alarm to Daniel and Aaron Dice who worked with me, we have a trouble fee unit. What impresses me the most is that we did have issues and Security Alarm stepped up without me asking, and redesigned and upgraded our system to a much different higher quality system that would work flawlessly for our needs. All of this was at their expense. This is something you just don't find anymore. They are proactive and in our particular case, there was a better solution and they handled it with smiles. They just completed a video installation the other day at our home. If you want the best security system and the most superior service do not think twice about calling Security Alarm.

Peter MEYERS

21:17 02 Sep 19

Security Alarm has wonderful customer service and knowledgeable technicians. They are quick to respond to any problems we have and always available to answer our questions.

Leah Fiorina

16:13 16 Jul 19

Always great, prompt and impeccable service. I would highly recommend!

Scott Walker

14:07 10 Jul 19

Wonderful company! Super nice. Easy to do business with. Something for every budget. Decent people! Can’t say enough nice things.

Tracy Johnson

21:26 01 Jul 19

Larry who gave the quote was very cost conscious and courteous. He took time to explain all the features of the system for my mom. Living in another state he went above and beyond. Curtis the installer was very friendly, professional, he took the time to show her the system and didn't leave until she felt comfortable operating the system. Great company, family owned and you aren't put on hold. Use them if you are getting an alarm system.

Tina Phelps

22:25 11 Jun 19

Best fire & safety company I have worked with. They do what they say they are going to do. Great Follow up & techs are knowledgeable,

hr sheevam

22:05 20 May 19

Great company that offers some amazing products

Schultheis Productions

03:25 16 May 19

We had a great experience! Everything from the beginning sales call through the final set up was friendly and efficient.

Russell Tomblin

12:02 02 May 19

This is a GREAT company! Friendly and knowledgeable staff. Fabulous product line. They are able to customize to individual needs and budgets. They excel at developing exactly what each customer needs or wants. No sales pressures. Awesome follow-up and service! Highly recommend this company on all levels! Top of their field!

Pam Smith

16:34 26 Apr 19

We have been using Security Alarm for 10 years. Their service and equipment is the best in the industry

Alan Meyer

14:19 16 Apr 19

I am very pleased with my Security Alarm system. Installation was quick and the installers were efficient and courteous. Very quick response when there was an alarm. I have been very please with my system and support.

Mary Naegele

16:05 16 Jan 19

We got broke into the Monday after Thanksgiving in 2015. After this my family and I did not have peace of mind until we had the security alarm installed. I priced three different companies and Security Alarm was definitely the best product and presentation. The knowledge and know how was leaps and bounds above the rest. Security Alarm then came and installed our alarm system on the day and time they said they would. The system has worked flawlessly for three years now. I would definitely recommend them for any security alarm needs. I am 100% satisfied.

Brian Van Horn

00:02 28 Nov 18

I have multiple businesses and having security system from Security Alarm Company made my life lot easier to monitor all my employee opening and closing the stores. Added benefit was that they remotely take care of issues which reduces my service call cost. Good services and good people to work with.

Chandrakant Patel

12:36 17 Nov 18

We have used Security Alarm for several years and have been happy with our choice!

Mike Bottiaux

01:30 06 Aug 18

We utilize Security Alarm for all of our locations. I have always felt they put the customer first. Any issues that may arise they are always there to find a resolution quickly. I trust this company with our healthcare business and would recommend them for anyone looking for security or alarm services.Chris FrostVP Information TechnologyHeartland Women's Healthcare

chris frost

17:00 20 Mar 18

Security Alarm Corporation has done an excellent job monitoring my business and parents home for nearly 30 years! I recently had them equip my home and their service is second to none! They always provide excellent and speedy customer service. I would highly recommend them!

Michael Neal

14:30 08 Dec 17

Great service and great reps!

Shelli McIntosh

14:34 02 Aug 17

I have been with Security Alarm of Salem, Illinois since 2008. I have used them for both my business and home. I found all of the people associated with Security Alarm to be courteous, prompt and extremely friendly and professional. They have taken care of all our security needs, upgrades and concerns, immediately upon request. You can't ask for better than that.

Richard Golding

15:48 30 Jun 17

Everyone I dealt with at Security Alarm was professional, personable and helpful. Larry, the salesperson, understood our requirements and budget limitations. He explained and demonstrated the system well. The installers did a great job of working around our patrons while the library stayed open. They were in good spirits and got along well with each other, our staff and the patrons. We're very pleased with our new security system.

Susan Colbert

13:58 21 Apr 17

They have been my provider for years. Easy to work with and you talk with knowledgeable staff when you call. They always keep me informed about new technology.

Ashley Thompson

17:28 05 Jan 17

I got burglerized in July and wanted to get a home alarm system. I had heard nothing but good things about this company and decided to call them. Aaron Dice came out and told me all about the system and different options and we came up with the perfect solution. Wade came out and did a amazing installation. Very professional explained everything and it works great. Much less money that I expected to pay.They have been in business for ever and don't need this review but I wanted to say what a good expierence I had because when someone has what they consider a bad one they tell everyone but never when they have a good one! Great job guys and keep up the good work!

curtisscott02

17:23 13 Nov 14

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