Medicine Shoppe Pharmacy in Mount Vernon, Illinois has been utilizing Security Alarm’s intrusion protection and video surveillance services for many years. We are grateful that they have trusted us with their security needs for so long.
A short time ago the pharmacy decided to evaluate their current video surveillance system to see where their deficiencies were and what they might do to improve their overall security.
One of our team members met with them and walked through their location to better understand exactly what they currently had and how they were using the system. They were also able to uncover precisely what types of upgrades they needed.
Challenges Of Outdated, Legacy Camera Systems
Before the upgrade, the pharmacy was working with a dinosaur camera system. Back in the 80s, the system was considered top-notch and did what it needed to do. However, one of the managers at Medicine Shoppe Pharmacy shared with us that the current system was simply no longer meeting their needs.
With the older, legacy surveillance systems, downloading and exporting video footage was extremely laborious. The video quality was terrible. Often they had to deal with fuzzy images and really couldn’t get the information from them that they desired.
Results & Advantages Of The System Upgrade
The decision was made to scrap the old system and upgrade Medicine Shoppe Pharmacy to a brand new high definition camera system.
Their pharmacy was fitted with a 16 camera DVR and cameras mounted on the inside and exterior of their shop to completely cover the premises.
After using the system for some time, the team shares the sentiment of “we don’t know how we did it before the new system”. They now use the cameras with their crystal clear picture in ways that they didn’t even know was possible before.
Our new high-resolution cameras have enabled the managers at Medicine Shoppe to verify certain transactions with customers.
For example, if someone says that a certain medication didn’t make it in their bag, the cameras can be played back to show if in fact medicine was missing or if there was simply a misunderstanding.
Cameras located throughout the building allow a prescription to be visually followed through the entire process from filling to being placed in the bag, to being handed out the window.
Prosecuting For Theft
The footage recorded on the new system has allowed the shop to press charges against shoplifters.
With the old system, the picture quality would not have allowed for clear recognition of shoppers.
Not only have the cameras been found useful in situations of theft, but they also have been found to help deter theft from even happening in the first place.
Providing Footage To Insurance
Being able to provide footage to insurance has been another added benefit of the new system.
In the case of someone falling or hurting themselves in the store, they have been able to submit high-quality footage of the event to their insurance company.
Often business owners think about the use of cameras from the security standpoint but they also can be valuable in improving operations.
The pharmacy has found that having the camera located at the front desk has been extremely beneficial from an operations perspective. The manager in the back can look at the camera and see how the workflow is up front; if they are piled with work, an additional employee can be sent up to the front to ease the situation.
Overall, cameras located at important work stations throughout the business enables managers to keep better tabs on how the day is going.
The ability to view cameras without even being onsite has made a significant difference for managers at home or away from work. Now they don’t always have to make a trip into work to see what is going on. The upgraded system affords them the convenience of picking up their phone and seeing what is happening remotely 24/7.
Scalable Commercial Security Solutions That Grow With Your Business
A revamp of Medicine Shoppe’s video surveillance system has made all the difference for their business. They were pleased with the process from start to finish and feel that the investment was worth the benefits they have already received.
Security Alarm takes pride in being able to customize a security solution that met their every need.