Case Study: Taylorville Estates | Security Alarm

CASE STUDY: TAYLORVILLE ESTATES

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Security Alarm install systems at countless different types of facilities, but there is something that feels especially rewarding about designing a unique system that focuses on the needs of the elderly. Knowing that we are taking our knowledge and expertise of security and using it to give them a greater level of protection, gives a feeling fulfillment. Taylorville Estates is a retirement and assisted living community that has implemented Security Alarm’s Nurse Call System at their facility and believes it to be an invaluable service.

Immediate Help

Some assisted living facilities use call system buttons only in the case of emergencies. However, this is not the case at Taylorville. It is their desire for their residents to have access to them in non-emergency cases as well; whether it be needing help to the bathroom, food etc. Because of this, each apartment is equipped with a mobile panic button which is to be pressed in both emergency and non-emergency cases. When the button is pressed, it sounds an alarm within the building. Two keypads were strategically placed within the building; one in the front and one in the back. This allows employees faster access to the keypad in order to silence the alarm.

Emergency Text Notification

taylorvilleOne of the unique features of our call system is the text notification option. Taylorville purchased two cell phones to keep on site for the use of their CNAs. When a button is pressed from a resident’s room a text is immediately sent to both cell phones giving the apt number of the alert. This feature is useful in that often when CNAs are in a room handling another situation, they fail to hear the alarm sounding. Having the text feature ensures that CNAs are always aware of the situations within the building and can get there in appropriate length of time.

State of the Art Technology

Prior to the installation of our system, Taylorville Estates simply had stationary, emergency pull cords. Though there is nothing wrong with pull chords, they are limiting in that if someone falls they have to crawl to an access point. With our system the resident carries a mobile button and therefore greatly reduces the possibility of failing to receive help in time of need. When asked how they like the system, their words were “oh it is wonderful.” We at Security Alarm always desire for our customer’s experience to be nothing short of wonderful. This was an exciting project for us, and we hope that the future brings more just like it.

What Our Customers Are Saying:

This is a GREAT company! I am very pleased with my Security Alarm system. Installation was quick and the installers were efficient and courteous.
Leigh S.
Leigh S.
17:01 23 Jul 19
Security Alarm has wonderful customer service and knowledgeable technicians. They are quick to respond to any problems we have and always available to answer our questions.
Leah Fiorina
Leah Fiorina
16:13 16 Jul 19
Always great, prompt and impeccable service. I would highly recommend!
Scott Walker
Scott Walker
14:07 10 Jul 19
Wonderful company! Super nice. Easy to do business with. Something for every budget. Decent people! Can’t say enough nice things.
Tracy Johnson
Tracy Johnson
21:26 01 Jul 19
Larry who gave the quote was very cost conscious and courteous. He took time to explain all the features of the system for my mom. Living in another state he went above and beyond. Curtis the installer was very friendly, professional, he took the time to show her the system and didn't leave until she felt comfortable operating the system. Great company, family owned and you aren't put on hold. Use them if you are getting an alarm system.
Tina Phelps
Tina Phelps
22:25 11 Jun 19
Security Alarm takes care of our School's needs in a timely and professional manner. We are very satisfied with their services.
Dana Waggoner
Dana Waggoner
18:28 30 May 19
Best fire & safety company I have worked with. They do what they say they are going to do. Great Follow up & techs are knowledgeable,
hr sheevam
hr sheevam
22:05 20 May 19
We had a great experience! Everything from the beginning sales call through the final set up was friendly and efficient.
Russell Tomblin
Russell Tomblin
12:02 02 May 19
This is a GREAT company! Friendly and knowledgeable staff. Fabulous product line. They are able to customize to individual needs and budgets. They excel at developing exactly what each customer needs or wants. No sales pressures. Awesome follow-up and service! Highly recommend this company on all levels! Top of their field!
Pam Smith
Pam Smith
16:34 26 Apr 19
The technicians were very thorough and explained the system to me. I highly recommend this system to anyone
Randy Sherri Clark
Randy Sherri Clark
11:16 07 Apr 19
Security Alarm has been in our home for so many years, it feels as if we started the company. Every employee has been courteous, professional, and so willing to help. I cannot imagine placing my trust in a different security company the way I have Security Alarm. Even when I have accidentally set off my alarm, they remain courteous when following through on the alarm. Not once have I heard anyone say, “Not again!” Best security company...ever.
June James
June James
03:05 20 Feb 19
As our security needs have changed over the 20 years of home ownership, Security Alarm has ably kept pace~~sales staff, installers, office professionals, and the security team have helped us stay current and stay safe.
Susan Wilson
Susan Wilson
23:40 08 Feb 19
A priority of our school district is to keep our students and staff safe. Security Alarm has made this not only possible but very convenient for us. Their knowledge of the industry keeps us up to date on building security. We have been nothing but pleased with both the alarm system as well as the video surveillance system. They have always handled our questions not only in a timely manner but with great professionalism. Thank you Security Alarm.
Robin Brooks
Robin Brooks
15:43 25 Jan 19
I am very pleased with my Security Alarm system. Installation was quick and the installers were efficient and courteous. Very quick response when there was an alarm. I have been very please with my system and support.
Mary Naegele
Mary Naegele
16:05 16 Jan 19
We had the system put in after a break in and we love it. It makes us feel so much safer knowing that we have this system. If you are going back and forth wondering if you should get something, do it! Don't wait until something happens! This will give you the security that you need. I highly recommend this business! The boys were on time and were very friendly. They even cleaned up after themselves! Dont wait, get the system that you are comfortable with!
Wendy Carlton
Wendy Carlton
22:08 15 Jan 19
We moved to Salem Il 2 1/2 years ago. We had heard nothing but good things about Security Alarm. They worked to build the kind of system I wanted in our home. They are professional and customer care is their long suit. From Larry who sold the alarm to Daniel and Aaron Dice who worked with me, we have a trouble fee unit. What impresses me the most is that we did have issues and Security Alarm stepped up without me asking, and redesigned and upgraded our system to a much different higher quality system that would work flawlessly for our needs. All of this was at their expense. This is something you just don't find anymore. They are proactive and in our particular case, there was a better solution and they handled it with smiles. They just completed a video installation the other day at our home. If you want the best security system and the most superior service do not think twice about calling Security Alarm.
Peter Meyers
Peter Meyers
16:48 30 Nov 18
We moved to Salem Il 2 1/2 years ago. We had heard nothing but good things about Security Alarm. They worked to build the kind of system I wanted in our home. They are professional and customer care is their long suit. From Larry who sold the alarm to Daniel and Aaron Dice who worked with me, we have a trouble fee unit. What impresses me the most is that we did have issues and Security Alarm stepped up without me asking, and redesigned and upgraded our system to a much different higher quality system that would work flawlessly for our needs. All of this was at their expense. This is something you just don't find anymore. They are proactive and in our particular case, there was a better solution and they handled it with smiles. They just completed a video installation the other day at our home. If you want the best security system and the most superior service do not think twice about calling Security Alarm.
Peter MEYERS
Peter MEYERS
16:46 30 Nov 18
We got broke into the Monday after Thanksgiving in 2015. After this my family and I did not have peace of mind until we had the security alarm installed. I priced three different companies and Security Alarm was definitely the best product and presentation. The knowledge and know how was leaps and bounds above the rest. Security Alarm then came and installed our alarm system on the day and time they said they would. The system has worked flawlessly for three years now. I would definitely recommend them for any security alarm needs. I am 100% satisfied.
Brian Van Horn
Brian Van Horn
00:02 28 Nov 18
I have multiple businesses and having security system from Security Alarm Company made my life lot easier to monitor all my employee opening and closing the stores. Added benefit was that they remotely take care of issues which reduces my service call cost. Good services and good people to work with.
Chandrakant Patel
Chandrakant Patel
12:36 17 Nov 18
We have used Security Alarm for several years and have been happy with our choice!
Mike Bottiaux
Mike Bottiaux
01:30 06 Aug 18
I love their radio ads, the guy who sounds like Kermit the frog makes me chuckle!!!
Jamey South
Jamey South
17:34 09 Jun 18
We have been using Security Alarm since we opened our first business in 1987. They have always provided outstanding service! The response time is very fast. Nice to know that they are looking out for us at our Quick Cash locations!
We utilize Security Alarm for all of our locations. I have always felt they put the customer first. Any issues that may arise they are always there to find a resolution quickly. I trust this company with our healthcare business and would recommend them for anyone looking for security or alarm services. Chris Frost VP Information TechnologyHeartland Women's Healthcare
chris frost
chris frost
17:00 20 Mar 18
Security Alarm Corporation has done an excellent job monitoring my business and parents home for nearly 30 years! I recently had them equip my home and their service is second to none! They always provide excellent and speedy customer service. I would highly recommend them!
Michael Neal
Michael Neal
14:30 08 Dec 17
I have been using Security Alarm at my home and businesses for several years. The service is always top notch. I just called and requested a certificate of installation. They sent it within 5 minutes. I love dealing and doing business locally and they make it easy to do business with them. Dorinda was who handled the certificate and I appreciate her efforts!
Wes Monken
Wes Monken
19:49 09 Aug 17
Great service and great reps!
Shelli McIntosh
Shelli McIntosh
14:34 02 Aug 17
I have been with Security Alarm of Salem, Illinois since 2008. I have used them for both my business and home. I found all of the people associated with Security Alarm to be courteous, prompt and extremely friendly and professional. They have taken care of all our security needs, upgrades and concerns, immediately upon request. You can't ask for better than that.
Richard Golding
Richard Golding
15:48 30 Jun 17
Great family owned alarm company! These people truly care about their customers!
Justin Owen
Justin Owen
16:25 23 Jun 17
Great people to work with. Sales guys are knowledgeable about systems. I have worked on commercial projects and decided to use them for my home system. Installation went very smooth. Installation guys are detail oriented and did a great job with installation at my house. Walked me through system set up and everything works great! I would highly recommend them if you are looking for a home system installation.
Chip Fox
Chip Fox
21:56 19 May 17
We've been using security alarm for our home and business for over 15 years!!!! Need I say more???
Lynn Nicole
Lynn Nicole
06:13 30 Apr 17
Quality installation, reasonable price. Ability to cater a system design to meet your needs. I was pleased with their service and installation at my...
Randy O.
Randy O.
03:12 27 Apr 17
Everyone I dealt with at Security Alarm was professional, personable and helpful. Larry, the salesperson, understood our requirements and budget limitations. He explained and demonstrated the system well. The installers did a great job of working around our patrons while the library stayed open. They were in good spirits and got along well with each other, our staff and the patrons. We're very pleased with our new security system.
Susan Colbert
Susan Colbert
13:58 21 Apr 17
Was nice to have a scheduled appointment and the company actually show up right on time, unlike many other companies! Installation was really fast and professional, they even cleaned up their mess while they were installing. Once setup was complete, walk through on how to use the system was thorough and i felt very comfortable on how to use the system. Great teamwork also! Thanks Security Alarm for all your hard work!
Talon Anderson
Talon Anderson
18:47 11 Apr 17
I have had Security Alarm for almost fifteen years and have never had a problem with them. I called to pay my bill and Dorinda provided me with a pleasant experience. I have found the entire staff to be courteous and professional at all times.
Sara Fike
Sara Fike
01:23 05 Apr 17
Accidentally set our alarm off. Got a call less than a minute later. I was very impressed with the quick response. The lady was extremely nice, helpful and understanding. It is great to know if we ever do have a real emergency we'll have help fast. Thank you Security Alarm!
Mike David Slover
Mike David Slover
23:15 14 Mar 17
They have been my provider for years. Easy to work with and you talk with knowledgeable staff when you call. They always keep me informed about new technology.
Ashley Thompson
Ashley Thompson
17:28 05 Jan 17
I got burglerized in July and wanted to get a home alarm system. I had heard nothing but good things about this company and decided to call them. Aaron Dice came out and told me all about the system and different options and we came up with the perfect solution. Wade came out and did a amazing installation. Very professional explained everything and it works great. Much less money that I expected to pay.They have been in business for ever and don't need this review but I wanted to say what a good expierence I had because when someone has what they consider a bad one they tell everyone but never when they have a good one! Great job guys and keep up the good work!
curtisscott02
curtisscott02
17:23 13 Nov 14
Google Rating
5.0
Based on 25 reviews