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What Our Customers Are Saying

My husband and I had no clue what to get for a security system. We called Security Alarm, Tom came out and looked and within just a few minutes of him talking with us he knew exactly what we needed. We went over a few different options and plans and figured out what we wanted. By the time he left we knew we had made the best choice by going with Security Alarm. They truly believe in what they do and I’m happy to be a customer. I haven’t had any trouble with anything, but the times I’ve talked to people on the phone they’ve been super nice and very helpful. I love the fact that a real person answers the phone and I don’t have to go through anything automated. I highly recommend Security Alarm and am very pleased with our system!
Haley Kelsey
Haley Kelsey
02:39 18 Mar 21
Did an excellent job of installing the unit . The technician was very helpful and helped me get proficient at using it correctly. Would recommend the company to everyone.
Marvin Grote
Marvin Grote
19:03 18 Feb 21
Excellent service and support. It was great dealing with Security Alarm, my tech has maintained contact and is very professional and efficient. I highly recommend this company !
James Lyell
James Lyell
22:39 01 Feb 21
Each and every time that we have used Security Alarm they have done an excellent job for us. From door security to camera installation to fire alarm systems they have been nothing but professional. The workers are polite and knowledgeable and they handle their work quickly and professionally.
Tim Branon
Tim Branon
16:37 26 Jan 21
They were very nice and helpful.
Chuck Taylor
Chuck Taylor
00:03 15 Jan 21
Not sure I understand the question .
Ralph Caudill
Ralph Caudill
19:09 21 Dec 20
The technician was fast, professional, and courteous. This company always seems to take good care of us.
Travis Stuart
Travis Stuart
14:29 17 Dec 20
We first met with Larry O. when he came out to discuss purchasing their system. He explained the system throughly to us. When the time came for the install Daniel D. and Mark H. installed the wiring and cameras. They set everything up and wired the system to a monitor. They went through the install app on our smartphones with us also. They were very professional, knowledgeable and informative with the way they conducted themselves. They were attentive to detail and made sure everything, (furniture, etc.) was put back the way they found it. Daniel D. came back the next day to follow up with us concerning any questions we may have had. Good experience with this Company as of this writing.
Doug Burge
Doug Burge
20:10 04 Dec 20
Excellent customer service and one on one attention!!
George-Shawn Taylor
George-Shawn Taylor
16:35 02 Dec 20
Great Service. Tom Kelly was excellent to work with and very knowledgeable. Camera system works great!
Phil Webster
Phil Webster
20:32 12 Nov 20
Security Alarm never fails to amaze us whenever we have issues with our alarm system. They are prompt, courteous and the best there is.
Debra Huff
Debra Huff
17:02 29 Oct 20
Fast efficient and very professional. The men who installed cleaned up their entire mess. You couldn't even tell they were here. Very nice and helpful employees. They all went the extra mile to make sure I was happy and felt comfortable with the equipment. I highly recommend them!
Samantha White
Samantha White
20:07 21 Oct 20
Very knowledgeable, professional, and polite
John Tanner
John Tanner
22:55 15 Oct 20
We have always had great service and follow-up with Security Alarm Company for our business. After a brief issue this weekend, the tech responded quickly this week to troubleshoot our issue and do a complete check-up of our system. We highly recommend Security Alarm Company.
Jagger Doggie Daycare
Jagger Doggie Daycare
13:49 23 Sep 20
They are always helpful if we have questions. The technicians are very knowledgeable about the product, courteous and professional.
Vicki Owen
Vicki Owen
16:14 08 Sep 20
Larry the Salesperson was knowledgeable, and explained products well. He informed of different options and choices for our situation.Next came the installers and they were also kind, considerate and got their work done with as little bother as possible. They explained how the system works etc. and even though it seemed like a lot to remember we have had no problems in working it and it is nice to know if we do something wrong or have a problem, they will call us to make sure before it goes out as a false alarm. We are enjoying the security it gives.
Jeanette Knox
Jeanette Knox
12:48 29 Aug 20
I had them out for service recently and prompt, courteous service. I have been using Security Alarm at my home and businesses for several years. The service is always top notch. I just called and requested a certificate of installation. They sent it within 5 minutes. I love dealing and doing business locally and they make it easy to do business with them. Dorinda was who handled the certificate and I appreciate her efforts!
Wes Monken
Wes Monken
13:28 27 Aug 20
Very personable and knows his product. I replaced a system and like this one better.
Reed Fozzard
Reed Fozzard
03:17 22 Aug 20
Very professional and courteous office staff and technical support. Watson and Jeff are the best!
Sandra Collins
Sandra Collins
19:10 12 Aug 20
Excellent service
Eddie Dean
Eddie Dean
18:42 07 Aug 20
I had a very professional and pleasant experience. I knew very little about these systems, but was educated by their team, picked a reasonably priced system that was installed quickly. Following installation, I was quickly trained how to use the system on site or remotely. Great people, great attitude, and superb customer assistance. Ed Allen
Ed A
Ed A
20:53 06 Aug 20
I always have prompt service from Security Alarm.
Lynn Downen
Lynn Downen
15:13 21 Jul 20
I purchased several water alarms and so far they have saved me twice from water leaks that could have caused me alot of clean up and repair cost. Saving me from thousands of dollars in damages. Amazing add on
Anthony
Anthony
01:33 15 Jul 20
Great Service, friendly people Larry and Josh were extremely knowledgeable about the products and services and answered all our questions. I highly recommend this business and the services that they provide.
Steve Sims
Steve Sims
13:18 25 Jun 20
I am a retired police officer and now professor of criminal justice. In my first career, I responded to multiple alarms throughout my career and learned how they worked and even some weaknesses in the systems. In my current career, I speak often in the classroom about alarm systems.

I met Josh when our church was looking at purchasing a camera security system. I soon had him at my residence for a system. Josh or any employee did not attempt to up-sell me and addressed ideas on my camera numbers and location.
When the COVID restrictions relaxed, our system was installed!

The installation was very smooth, the cameras were very well placed and the inside monitor and DVR were also well placed to not be outstanding in case of a break-in. The installation guys did very well at any minor mess they made and ensured everything was clean and put back in place. The office calls and emails I have made were all answered in very polite and professional ways. The explanation of the system given was in a manner I could understand. All questions at the time were answered. I was recommended to contact the office if any questions came up in the future.

The security of this camera system accompanied with my security alarm system is now a great comfort in keeping my family safe.

The cellular phone viewing is also great for looking at our property when we are absent.

I highly recommend this business! Great customer service. Great job!
Kenneth Ingersoll
Kenneth Ingersoll
12:07 19 Jun 20
Allendale CCSD 17 has had a terrific experience with Security Alarm in Salem, IL. We put in an Access Control System and absolutely love it. Even when we have had a few minor glitches, Security Alarm has shown up quickly to fix the problems. One of the best decisions I have made.Bob BowserSuperintendent
Bob Bowser
Bob Bowser
13:51 11 Jun 20
The technician was extremely efficient. We never have a problem with Security Alarm. If we call, they are ready to help us. Highly recommend!!
Martha Speers
Martha Speers
13:54 09 Jun 20
good service and sales they're there and helpful when you call
Wayne Pommer
Wayne Pommer
21:01 14 May 20
We have been customers of Security Alarm for 8 years at our current home. The peace of mind and ease of use are priceless. So much so that we are installing their system with some added features to our new home.We have always found every employee of this company to be helpful & straight forward.On the occasions that we have accidentally set off our alarm, it has been less than a minute before the monitoring center are calling to check in.If you are in the market for a security system, we highly recommend you give Security Alarm the opportunity to explain their system to you.
Diana Ing
Diana Ing
15:34 13 May 20
Tom Kelly offers an exceptional quality security system. The security system is very affordable. Quick and convenient installation - agreement set up on Thursday and the installation completed in one day the following Monday. Efficient Service. If you are looking for a Security System I definitely recommend contacting Tom Kelly.
Rose Ruholl
Rose Ruholl
18:19 08 May 20
Josh was very friendly and helpful. Congrats on hiring him He did a very good jobq
Dixie Graham
Dixie Graham
15:09 15 Apr 20
Security Alarm offers wonderful customer service and great technical assistance.
Emily McKinney
Emily McKinney
17:12 08 Apr 20
The Service Technician (Josh) yesterday at our church was excellent!! Also, your office lady, Dorenda, was Superb!I just recommended your service to another church here in town! Thank you again!Paul D. Gray
Paul Gray
Paul Gray
13:29 24 Mar 20
Our experience with Security Alarm has been excellent. Quick responses, attentive and competent installers and service staff. Sure makes us feel safer!
Terry Pearcy
Terry Pearcy
22:47 23 Mar 20
Each time I have had technicians out either to upgrade my system or to repair a piece of equipment they were on time, fixed the issues and were very courteous in asking if there was anything else they could do for us. I would highly recommend using Security Alarm. Thank you Aaron for doing such a thorough job yesterday!!
Greg Colombo
Greg Colombo
13:59 12 Mar 20
Tom Kelly is great.
Phill Webster
Phill Webster
03:13 07 Mar 20
The Marion office was very helpful in contacting someone for us when we were looking for information on Security Alarm systems. Larry was an easy person to talk to and seemed knowledgeable about the system. He even brought up points that we had not thought about. Larry was more than agreeable to coming back and going over what we had decided on in our previous meeting. The installation guys were respectful, clean and also very helpful. If we have any problems, everyone let us know that all we needed to do was call and someone would help us. We would definitely recommend Security Alarm as a company to consider for security services.
Richard Tretter
Richard Tretter
14:41 29 Feb 20
I work for Sharp-Hundley, P.C. and we use Security Alarm. They are very professional and their products are always efficient and of high quality. The staff is always helpful and supportive.
Debbie Stark
Debbie Stark
21:49 28 Feb 20
We had a security system installed in January of 2020. The guys that did the installation were very knowledgeable and even cleaned up where they did any drilling.I like this system because all equipment is mine and will stay with the house if it's sold. All the new owners will have to do is call for monthly monitoring.
Kelly Pierce
Kelly Pierce
19:04 14 Feb 20
Wade from Security Alarm updated the cameras on my security system, and did a great job.
Wayne Holcomb
Wayne Holcomb
20:42 23 Jan 20
Larry Ohms was so helpful with changes that needed to be made after the death of my sister. He was very kind & professional. Joy G.
Joy Gaddis
Joy Gaddis
17:36 05 Dec 19
Great customer service in person and over the phone.
Brett Allen
Brett Allen
00:40 05 Dec 19
Very impressed with the timely service, curtesy and professionalism of the installers, and the concern for the safety and happiness of the customers.
Highly recommend this company. Great service and great people!!
Angela Schaeffer Knapp
Angela Schaeffer Knapp
22:24 04 Dec 19
Work was completed within a reasonable amount of time and the technician was able to field any questions I had. The system works well.
Jason Ditto
Jason Ditto
02:18 27 Nov 19
From start to finish our experience with Security Alarm has been professional and comforting. Either dealing with the sales portion or installation any and all questions were explained and answered with great knowledge, not to mention a very courteous staff. Highly recommend this company and if you are on the fence between them and another brand, give them a call and just talking with them will be enough to realize they are the place to go.
Joseph Miklos
Joseph Miklos
17:33 25 Nov 19
Security Alarm is highly recommended. Great installers and professional staff. I am very pleased with the app's and service. Installers were very professional and explained everything well.
Ginger Perry
Ginger Perry
02:38 03 Nov 19
Great service on every encounter with Security Alarm of Salem, Illinois. The latest example occurred yesterday as service manager Erin listened to my explanation of our fire alarm problem and understood the urgent need of repair.Technician Joe Morrison quickly arrived at our Cila and demonstrated why the problem was some where other than the fire alarm equipment. He explained it in a manner this old man ( me ) would understand.Many THANKS to all involved, especially Erin and Joe.
Randall Griffith
Randall Griffith
02:24 23 Oct 19
We were very impress with Mr Ohms during initial inspectionand quote. Friendly easy to talk with, answered all questions eventhe ones we didn't ask..the service tech was knowledgeable & dedicatedto presenting reliable service
dblu long
dblu long
07:55 14 Oct 19
Thank you for sending 2 great installers to our home they were very knowledgeable and very professional in there installation of our system Your company has always been very helpful in making sure our system meets our needs. Thank you.
Eddie Dean
Eddie Dean
12:32 05 Oct 19
Great service! The technician Aaron W was so helpful and took all the time I needed to talk me through re-programming my Sky Bell doorbell to the Wi-Fi router after I updated my Internet service. He (Aaron) said he wanted to save the cost of a service call and he could do that by talking me through the steps to re-program.
My husband and I are both extremely happy with all of our monitoring and interactions with Security Alarm and recommend them to anyone looking for a security company.
Kendra Smith
Kendra Smith
20:52 05 Sep 19
I most definitely recommend Security Alarm over any security company available in the Marion, IL region! From Larry the sales rep---to the installers (Joe and Wade?)- everyone was very detailed in explaining the cost, contracts, available services (fire, floor, security and cameras that are always recording) I HIGHLY recommend this company!
Ramsey Roye
Ramsey Roye
15:18 04 Sep 19
Great company that offers some amazing products
Schultheis Productions
Schultheis Productions
03:25 16 May 19
We have been using Security Alarm for 10 years. Their service and equipment is the best in the industry
Alan Meyer
Alan Meyer
14:19 16 Apr 19
The technicians were very thorough and explained the system to me. I highly recommend this system to anyone
Randy Sherri Clark
Randy Sherri Clark
11:16 07 Apr 19
Security Alarm has been in our home for so many years, it feels as if we started the company. Every employee has been courteous, professional, and so willing to help. I cannot imagine placing my trust in a different security company the way I have Security Alarm. Even when I have accidentally set off my alarm, they remain courteous when following through on the alarm. Not once have I heard anyone say, “Not again!” Best security company...ever.
June James
June James
03:05 20 Feb 19
As our security needs have changed over the 20 years of home ownership, Security Alarm has ably kept pace~~sales staff, installers, office professionals, and the security team have helped us stay current and stay safe.
Susan Wilson
Susan Wilson
23:40 08 Feb 19
We had the system put in after a break in and we love it. It makes us feel so much safer knowing that we have this system. If you are going back and forth wondering if you should get something, do it! Don't wait until something happens! This will give you the security that you need. I highly recommend this business! The boys were on time and were very friendly. They even cleaned up after themselves! Dont wait, get the system that you are comfortable with!
Wendy Carlton
Wendy Carlton
22:08 15 Jan 19
We moved to Salem Il 2 1/2 years ago. We had heard nothing but good things about Security Alarm. They worked to build the kind of system I wanted in our home. They are professional and customer care is their long suit. From Larry who sold the alarm to Daniel and Aaron Dice who worked with me, we have a trouble fee unit. What impresses me the most is that we did have issues and Security Alarm stepped up without me asking, and redesigned and upgraded our system to a much different higher quality system that would work flawlessly for our needs. All of this was at their expense. This is something you just don't find anymore. They are proactive and in our particular case, there was a better solution and they handled it with smiles. They just completed a video installation the other day at our home. If you want the best security system and the most superior service do not think twice about calling Security Alarm.
Peter Meyers
Peter Meyers
16:48 30 Nov 18
I love their radio ads, the guy who sounds like Kermit the frog makes me chuckle!!!
Jamey South
Jamey South
17:34 09 Jun 18
We have been using Security Alarm since we opened our first business in 1987. They have always provided outstanding service! The response time is very fast. Nice to know that they are looking out for us at our Quick Cash locations!
Patricia Swayne Galloway
Patricia Swayne Galloway
21:28 17 May 18
Great people to work with. Sales guys are knowledgeable about systems. I have worked on commercial projects and decided to use them for my home system. Installation went very smooth. Installation guys are detail oriented and did a great job with installation at my house. Walked me through system set up and everything works great! I would highly recommend them if you are looking for a home system installation.
Chip Fox
Chip Fox
21:56 19 May 17
We've been using security alarm for our home and business for over 15 years!!!! Need I say more???
Lynn Nicole
Lynn Nicole
06:13 30 Apr 17
Was nice to have a scheduled appointment and the company actually show up right on time, unlike many other companies! Installation was really fast and professional, they even cleaned up their mess while they were installing. Once setup was complete, walk through on how to use the system was thorough and i felt very comfortable on how to use the system. Great teamwork also! Thanks Security Alarm for all your hard work!
Talon Anderson
Talon Anderson
18:47 11 Apr 17
I have had Security Alarm for almost fifteen years and have never had a problem with them. I called to pay my bill and Dorinda provided me with a pleasant experience. I have found the entire staff to be courteous and professional at all times.
Sara Fike
Sara Fike
01:23 05 Apr 17
Accidentally set our alarm off. Got a call less than a minute later. I was very impressed with the quick response. The lady was extremely nice, helpful and understanding. It is great to know if we ever do have a real emergency we'll have help fast. Thank you Security Alarm!
Mike David Slover
Mike David Slover
23:15 14 Mar 17
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Google Rating
4.9
Based on 82 reviews

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