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What Our Customers Are Saying

“Staff performance: Just would like to report I have had excellent experiences with all your staff. They all have been very professional, courteous and personable. The one stand out is Watson. He has demonstrated a great deal of patience and genuine willingness to give his best to resolve any problems I have brought to him. His technical knowledge and ability to troubleshoot is outstanding. You have a solid team at Security Alarm and as a customer of yours I wanted you to know I appreciate it.”
Bill Seffens
Bill Seffens
00:57 22 Sep 21
Andrew was very professional and knowledgeable. He diagnosis and gave us options on solves in short time span. The experience was great. Thanks again.
Brad Dickneite
Brad Dickneite
15:00 27 Aug 21
We have encountered a couple different problems and they were able to solve both of them in a timely and professional manner. Thanks for your expertise in security!
Erma Bumgarner
Erma Bumgarner
12:47 24 Aug 21
The technicians (Curtis and Jeff) arrived as scheduled, had the installation diagrams as discussed with Larry during the sales presentation and immediately began working on the planned installation. These gents came prepared with proper tooling, equipment and most impressive was a strong desire to satisfy the customer. The install was timely, they ensured their quality of work was satisfactory and cleaned up their work areas after the system functionality was verified. Great technicians!
Gene Gurley
Gene Gurley
22:04 09 Jul 21
We have several cameras from Security Alarm. Our favorite is the thermal imaging camera. It is great for watching pastures at night.
Greg Miller
Greg Miller
14:40 08 Jul 21
I couldn’t be more happy with Barcom & its customer service! Very friendly staff & excellent product. I would recommend to anyone.
Madison Burklow
Madison Burklow
23:51 21 Jun 21
SA handles all of our Alarm, Detection and Door Security systems. Great Company, responsive and always places the Customer First.
Rick Meredith
Rick Meredith
14:02 10 Jun 21
Absolutely perfect professional installation, courteous, knowledgeable, going the extra mile for their customer. I highly recommend Security Alarm for all of your needs.
Marylynn Perschbacher
Marylynn Perschbacher
12:31 09 Jun 21
PromptProfessionalHighly Skilled
George-Shawn Taylor
George-Shawn Taylor
14:38 17 May 21
Awesome company with very helpful technicians.
Deanna Mitchell
Deanna Mitchell
14:20 13 May 21
I talked to Daniel and he was great. He fixed our problem while I was talking to him. We are very pleased with their services.
Sheila Connell
Sheila Connell
15:37 07 May 21
My husband and I had no clue what to get for a security system. We called Security Alarm, Tom came out and looked and within just a few minutes of him talking with us he knew exactly what we needed. We went over a few different options and plans and figured out what we wanted. By the time he left we knew we had made the best choice by going with Security Alarm. They truly believe in what they do and I’m happy to be a customer. I haven’t had any trouble with anything, but the times I’ve talked to people on the phone they’ve been super nice and very helpful. I love the fact that a real person answers the phone and I don’t have to go through anything automated. I highly recommend Security Alarm and am very pleased with our system!
Haley Kelsey
Haley Kelsey
02:39 18 Mar 21
Did an excellent job of installing the unit . The technician was very helpful and helped me get proficient at using it correctly. Would recommend the company to everyone.
Marvin Grote
Marvin Grote
19:03 18 Feb 21
Excellent service and support. It was great dealing with Security Alarm, my tech has maintained contact and is very professional and efficient. I highly recommend this company !
James Lyell
James Lyell
22:39 01 Feb 21
Each and every time that we have used Security Alarm they have done an excellent job for us. From door security to camera installation to fire alarm systems they have been nothing but professional. The workers are polite and knowledgeable and they handle their work quickly and professionally.
Tim Branon
Tim Branon
16:37 26 Jan 21
They were very nice and helpful.
Chuck Taylor
Chuck Taylor
00:03 15 Jan 21
Not sure I understand the question .
Ralph Caudill
Ralph Caudill
19:09 21 Dec 20
The technician was fast, professional, and courteous. This company always seems to take good care of us.
Travis Stuart
Travis Stuart
14:29 17 Dec 20
We first met with Larry O. when he came out to discuss purchasing their system. He explained the system throughly to us. When the time came for the install Daniel D. and Mark H. installed the wiring and cameras. They set everything up and wired the system to a monitor. They went through the install app on our smartphones with us also. They were very professional, knowledgeable and informative with the way they conducted themselves. They were attentive to detail and made sure everything, (furniture, etc.) was put back the way they found it. Daniel D. came back the next day to follow up with us concerning any questions we may have had. Good experience with this Company as of this writing.
Doug Burge
Doug Burge
20:10 04 Dec 20
Excellent customer service and one on one attention!!
George-Shawn Taylor
George-Shawn Taylor
16:35 02 Dec 20
Great Service. Tom Kelly was excellent to work with and very knowledgeable. Camera system works great!
Phil Webster
Phil Webster
20:32 12 Nov 20
Security Alarm never fails to amaze us whenever we have issues with our alarm system. They are prompt, courteous and the best there is.
Debra Huff
Debra Huff
17:02 29 Oct 20
Fast efficient and very professional. The men who installed cleaned up their entire mess. You couldn't even tell they were here. Very nice and helpful employees. They all went the extra mile to make sure I was happy and felt comfortable with the equipment. I highly recommend them!
Samantha White
Samantha White
20:07 21 Oct 20
Very knowledgeable, professional, and polite
John Tanner
John Tanner
22:55 15 Oct 20
We have always had great service and follow-up with Security Alarm Company for our business. After a brief issue this weekend, the tech responded quickly this week to troubleshoot our issue and do a complete check-up of our system. We highly recommend Security Alarm Company.
Jagger Doggie Daycare
Jagger Doggie Daycare
13:49 23 Sep 20
They are always helpful if we have questions. The technicians are very knowledgeable about the product, courteous and professional.
Vicki Owen
Vicki Owen
16:14 08 Sep 20
Larry the Salesperson was knowledgeable, and explained products well. He informed of different options and choices for our situation.Next came the installers and they were also kind, considerate and got their work done with as little bother as possible. They explained how the system works etc. and even though it seemed like a lot to remember we have had no problems in working it and it is nice to know if we do something wrong or have a problem, they will call us to make sure before it goes out as a false alarm. We are enjoying the security it gives.
Jeanette Knox
Jeanette Knox
12:48 29 Aug 20
I had them out for service recently and prompt, courteous service. I have been using Security Alarm at my home and businesses for several years. The service is always top notch. I just called and requested a certificate of installation. They sent it within 5 minutes. I love dealing and doing business locally and they make it easy to do business with them. Dorinda was who handled the certificate and I appreciate her efforts!
Wes Monken
Wes Monken
13:28 27 Aug 20
Very personable and knows his product. I replaced a system and like this one better.
Reed Fozzard
Reed Fozzard
03:17 22 Aug 20
Very professional and courteous office staff and technical support. Watson and Jeff are the best!
Sandra Collins
Sandra Collins
19:10 12 Aug 20
Excellent service
Eddie Dean
Eddie Dean
18:42 07 Aug 20
I had a very professional and pleasant experience. I knew very little about these systems, but was educated by their team, picked a reasonably priced system that was installed quickly. Following installation, I was quickly trained how to use the system on site or remotely. Great people, great attitude, and superb customer assistance. Ed Allen
Ed A
Ed A
20:53 06 Aug 20
I always have prompt service from Security Alarm.
Lynn Downen
Lynn Downen
15:13 21 Jul 20
I purchased several water alarms and so far they have saved me twice from water leaks that could have caused me alot of clean up and repair cost. Saving me from thousands of dollars in damages. Amazing add on
Anthony
Anthony
01:33 15 Jul 20
Great Service, friendly people Larry and Josh were extremely knowledgeable about the products and services and answered all our questions. I highly recommend this business and the services that they provide.
Steve Sims
Steve Sims
13:18 25 Jun 20
Allendale CCSD 17 has had a terrific experience with Security Alarm in Salem, IL. We put in an Access Control System and absolutely love it. Even when we have had a few minor glitches, Security Alarm has shown up quickly to fix the problems. One of the best decisions I have made.Bob BowserSuperintendent
Bob Bowser
Bob Bowser
13:51 11 Jun 20
The technician was extremely efficient. We never have a problem with Security Alarm. If we call, they are ready to help us. Highly recommend!!
Martha Speers
Martha Speers
13:54 09 Jun 20
We have been customers of Security Alarm for 8 years at our current home. The peace of mind and ease of use are priceless. So much so that we are installing their system with some added features to our new home.We have always found every employee of this company to be helpful & straight forward.On the occasions that we have accidentally set off our alarm, it has been less than a minute before the monitoring center are calling to check in.If you are in the market for a security system, we highly recommend you give Security Alarm the opportunity to explain their system to you.
Diana Ing
Diana Ing
15:34 13 May 20
Tom Kelly offers an exceptional quality security system. The security system is very affordable. Quick and convenient installation - agreement set up on Thursday and the installation completed in one day the following Monday. Efficient Service. If you are looking for a Security System I definitely recommend contacting Tom Kelly.
Rose Ruholl
Rose Ruholl
18:19 08 May 20
Josh was very friendly and helpful. Congrats on hiring him He did a very good jobq
Dixie Graham
Dixie Graham
15:09 15 Apr 20
Security Alarm offers wonderful customer service and great technical assistance.
Emily McKinney
Emily McKinney
17:12 08 Apr 20
The Service Technician (Josh) yesterday at our church was excellent!! Also, your office lady, Dorenda, was Superb!I just recommended your service to another church here in town! Thank you again!Paul D. Gray
Paul Gray
Paul Gray
13:29 24 Mar 20
Our experience with Security Alarm has been excellent. Quick responses, attentive and competent installers and service staff. Sure makes us feel safer!
Terry Pearcy
Terry Pearcy
22:47 23 Mar 20
Each time I have had technicians out either to upgrade my system or to repair a piece of equipment they were on time, fixed the issues and were very courteous in asking if there was anything else they could do for us. I would highly recommend using Security Alarm. Thank you Aaron for doing such a thorough job yesterday!!
Greg Colombo
Greg Colombo
13:59 12 Mar 20
Tom Kelly is great.
Phill Webster
Phill Webster
03:13 07 Mar 20
The Marion office was very helpful in contacting someone for us when we were looking for information on Security Alarm systems. Larry was an easy person to talk to and seemed knowledgeable about the system. He even brought up points that we had not thought about. Larry was more than agreeable to coming back and going over what we had decided on in our previous meeting. The installation guys were respectful, clean and also very helpful. If we have any problems, everyone let us know that all we needed to do was call and someone would help us. We would definitely recommend Security Alarm as a company to consider for security services.
Richard Tretter
Richard Tretter
14:41 29 Feb 20
I work for Sharp-Hundley, P.C. and we use Security Alarm. They are very professional and their products are always efficient and of high quality. The staff is always helpful and supportive.
Debbie Stark
Debbie Stark
21:49 28 Feb 20
We had a security system installed in January of 2020. The guys that did the installation were very knowledgeable and even cleaned up where they did any drilling.I like this system because all equipment is mine and will stay with the house if it's sold. All the new owners will have to do is call for monthly monitoring.
Kelly Pierce
Kelly Pierce
19:04 14 Feb 20
Larry Ohms was so helpful with changes that needed to be made after the death of my sister. He was very kind & professional. Joy G.
Joy Gaddis
Joy Gaddis
17:36 05 Dec 19
Work was completed within a reasonable amount of time and the technician was able to field any questions I had. The system works well.
Jason Ditto
Jason Ditto
02:18 27 Nov 19
Great service on every encounter with Security Alarm of Salem, Illinois. The latest example occurred yesterday as service manager Erin listened to my explanation of our fire alarm problem and understood the urgent need of repair.Technician Joe Morrison quickly arrived at our Cila and demonstrated why the problem was some where other than the fire alarm equipment. He explained it in a manner this old man ( me ) would understand.Many THANKS to all involved, especially Erin and Joe.
Randall Griffith
Randall Griffith
02:24 23 Oct 19
We were very impress with Mr Ohms during initial inspectionand quote. Friendly easy to talk with, answered all questions eventhe ones we didn't ask..the service tech was knowledgeable & dedicatedto presenting reliable service
dblu long
dblu long
07:55 14 Oct 19
Always helpful, had a little problem today called in and there tech helped me over the phone fix the problem , have been a customer for years & wouldn't trust anyone else for my security systems. THANKS
Dan Rainbolt
Dan Rainbolt
20:51 09 Oct 19
I am completely satisfied with the service and response to any questions or concerns that I have had with my system. The sales person who came to check our system recently was very knowledgeable on the system and helped us with their her app to arm and disarm the system. Installed some new technology which our problem. I would recommend this company to anyone needing a security system
Vicki Baker
Vicki Baker
16:55 01 Oct 19
I have been a customer of Security Alarm for several years. They installed and have maintained a burglar alarm at our residence and farm buildings. In mid-August, 2019, we had inside, electronic damage due to a lightning strike. Even with the difficulties of diagnosing/repairing our burglar alarm after lightning damage, Security Alarm stayed with the job to see the project through. When repair difficulties arose, Security Alarm sent their most-experienced alarm technician at no charge to figure out what was still wrong. After a very long Friday, Jim found the problem, made the repair, programmed the main panel, and tested every component of the alarm system. Now, everything is working correctly. I really appreciated Security Alarm's fair handling of the repair and their honesty exemplified through not charging me for unproductive time when, for whatever reason, they were not able to correctly diagnose the problem (the problem was ultimately a defective new, out-of-the-box part that they replaced). They listened to my concerns and acted accordingly.
Jason Henry
Jason Henry
23:35 29 Sep 19
I would like to say something about the Security Alarm Corporation and their employees, the techs, the office personnel, the sales people. They have all been very helpful when I have had a question concerning my system, Someone is always there to answer my question and get me headed in the right direction to correct a problem which in almost all cases, it was me that created a problem, whether not entering the correct information or just not understanding the procedure to activate or deactivate my system. The system operates as it should and does so in seconds if alarm is activated.If you are looking for a good security system, Security Alarm Corporation is the place to go.
Steve Robbs
Steve Robbs
22:29 18 Sep 19
My system was outdated, and I called Security Alarm to up date it for me since I had boughten it from them in the past. Service was extrremely fast, professional job, they were extremely friendly and were very helpful employees. I wouldn''t use any other alarm company. They are A++ in my opinion.
Dennis Shelton
Dennis Shelton
18:28 06 Sep 19
The initial visit with Larry the sales rep- he went over everything in detail and walked throughout my house to point out what could be used where (glass breaking vs. window alarm) They scheduled install immediately (other local company took over 2 weeks to scheduled for my grandma's house) The installers were very professional and courteous (were even sweeping up what little mess they made) I am not easily impressed but they definitely have surpassed my expectations already! Thank you to the Security Alarm team!
Julie Roye
Julie Roye
15:14 04 Sep 19
We moved to Salem Il 2 1/2 years ago. We had heard nothing but good things about Security Alarm. They worked to build the kind of system I wanted in our home. They are professional and customer care is their long suit. From Larry who sold the alarm to Daniel and Aaron Dice who worked with me, we have a trouble fee unit. What impresses me the most is that we did have issues and Security Alarm stepped up without me asking, and redesigned and upgraded our system to a much different higher quality system that would work flawlessly for our needs. All of this was at their expense. This is something you just don't find anymore. They are proactive and in our particular case, there was a better solution and they handled it with smiles. They just completed a video installation the other day at our home. If you want the best security system and the most superior service do not think twice about calling Security Alarm.
Peter MEYERS
Peter MEYERS
21:17 02 Sep 19
Security Alarm has wonderful customer service and knowledgeable technicians. They are quick to respond to any problems we have and always available to answer our questions.
Leah Fiorina
Leah Fiorina
16:13 16 Jul 19
Always great, prompt and impeccable service. I would highly recommend!
Scott Walker
Scott Walker
14:07 10 Jul 19
Wonderful company! Super nice. Easy to do business with. Something for every budget. Decent people! Can’t say enough nice things.
Tracy Johnson
Tracy Johnson
21:26 01 Jul 19
Larry who gave the quote was very cost conscious and courteous. He took time to explain all the features of the system for my mom. Living in another state he went above and beyond. Curtis the installer was very friendly, professional, he took the time to show her the system and didn't leave until she felt comfortable operating the system. Great company, family owned and you aren't put on hold. Use them if you are getting an alarm system.
Tina Phelps
Tina Phelps
22:25 11 Jun 19
Security Alarm takes care of our School's needs in a timely and professional manner. We are very satisfied with their services.
Dana Waggoner
Dana Waggoner
18:28 30 May 19
Best fire & safety company I have worked with. They do what they say they are going to do. Great Follow up & techs are knowledgeable,
hr sheevam
hr sheevam
22:05 20 May 19
Great company that offers some amazing products
Schultheis Productions
Schultheis Productions
03:25 16 May 19
We had a great experience! Everything from the beginning sales call through the final set up was friendly and efficient.
Russell Tomblin
Russell Tomblin
12:02 02 May 19
This is a GREAT company! Friendly and knowledgeable staff. Fabulous product line. They are able to customize to individual needs and budgets. They excel at developing exactly what each customer needs or wants. No sales pressures. Awesome follow-up and service! Highly recommend this company on all levels! Top of their field!
Pam Smith
Pam Smith
16:34 26 Apr 19
We have been using Security Alarm for 10 years. Their service and equipment is the best in the industry
Alan Meyer
Alan Meyer
14:19 16 Apr 19
A priority of our school district is to keep our students and staff safe. Security Alarm has made this not only possible but very convenient for us. Their knowledge of the industry keeps us up to date on building security. We have been nothing but pleased with both the alarm system as well as the video surveillance system. They have always handled our questions not only in a timely manner but with great professionalism. Thank you Security Alarm.
Robin Brooks
Robin Brooks
15:43 25 Jan 19
I am very pleased with my Security Alarm system. Installation was quick and the installers were efficient and courteous. Very quick response when there was an alarm. I have been very please with my system and support.
Mary Naegele
Mary Naegele
16:05 16 Jan 19
We got broke into the Monday after Thanksgiving in 2015. After this my family and I did not have peace of mind until we had the security alarm installed. I priced three different companies and Security Alarm was definitely the best product and presentation. The knowledge and know how was leaps and bounds above the rest. Security Alarm then came and installed our alarm system on the day and time they said they would. The system has worked flawlessly for three years now. I would definitely recommend them for any security alarm needs. I am 100% satisfied.
Brian Van Horn
Brian Van Horn
00:02 28 Nov 18
I have multiple businesses and having security system from Security Alarm Company made my life lot easier to monitor all my employee opening and closing the stores. Added benefit was that they remotely take care of issues which reduces my service call cost. Good services and good people to work with.
Chandrakant Patel
Chandrakant Patel
12:36 17 Nov 18
We have used Security Alarm for several years and have been happy with our choice!
Mike Bottiaux
Mike Bottiaux
01:30 06 Aug 18
We utilize Security Alarm for all of our locations. I have always felt they put the customer first. Any issues that may arise they are always there to find a resolution quickly. I trust this company with our healthcare business and would recommend them for anyone looking for security or alarm services.Chris FrostVP Information TechnologyHeartland Women's Healthcare
chris frost
chris frost
17:00 20 Mar 18
Security Alarm Corporation has done an excellent job monitoring my business and parents home for nearly 30 years! I recently had them equip my home and their service is second to none! They always provide excellent and speedy customer service. I would highly recommend them!
Michael Neal
Michael Neal
14:30 08 Dec 17
Great service and great reps!
Shelli McIntosh
Shelli McIntosh
14:34 02 Aug 17
I have been with Security Alarm of Salem, Illinois since 2008. I have used them for both my business and home. I found all of the people associated with Security Alarm to be courteous, prompt and extremely friendly and professional. They have taken care of all our security needs, upgrades and concerns, immediately upon request. You can't ask for better than that.
Richard Golding
Richard Golding
15:48 30 Jun 17
Everyone I dealt with at Security Alarm was professional, personable and helpful. Larry, the salesperson, understood our requirements and budget limitations. He explained and demonstrated the system well. The installers did a great job of working around our patrons while the library stayed open. They were in good spirits and got along well with each other, our staff and the patrons. We're very pleased with our new security system.
Susan Colbert
Susan Colbert
13:58 21 Apr 17
They have been my provider for years. Easy to work with and you talk with knowledgeable staff when you call. They always keep me informed about new technology.
Ashley Thompson
Ashley Thompson
17:28 05 Jan 17
I got burglerized in July and wanted to get a home alarm system. I had heard nothing but good things about this company and decided to call them. Aaron Dice came out and told me all about the system and different options and we came up with the perfect solution. Wade came out and did a amazing installation. Very professional explained everything and it works great. Much less money that I expected to pay.They have been in business for ever and don't need this review but I wanted to say what a good expierence I had because when someone has what they consider a bad one they tell everyone but never when they have a good one! Great job guys and keep up the good work!
curtisscott02
curtisscott02
17:23 13 Nov 14
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Google Rating
4.9
Based on 86 reviews
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