A Guide to Commercial Fire Alarm Systems | Security Alarm A Guide to Commercial Fire Alarm Systems | Security Alarm
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Commercial Fire Alarm Systems: What You Should Know Posted on November 20, 2019 by

Commercial Fire Alarm Pull Down Feature

If you own a hotel, convenience store, restaurant, or some other commercial building, then at some point your business fire alarm has been activated whether intentionally or by accident. We all know that fire alarms are loud. They can even feel too loud. We also know that as soon as the alarm sounds, the police and fire department aren’t far behind.

But how does that entire process work? From the time the fire system’s alarm goes off to the time the police arrive, what occurs, and why is the timeline so important?

It’s important to recognize that a majority of fire damage occurs during night time hours when no one is onsite report it. According to the NFPA, fires after hours and on the weekends accounted for 19% of all fires and 31% of all property damage.  

This figure alone makes the presence of fire detection with monitor service as part of an overall business security system incredibly significant. But how does it all work?

How Do Commercial Fire Alarm Systems Work?

You probably know why fire protection in your commercial property is necessary, so let’s take a look at how exactly the sequence of events goes.  0

1. The fire alarm is tripped.

When the sirens begin sounding, it means that a fire alarm device has been activated. It could be any number of life safety devices connected to your fire alarm system. Perhaps someone intentionally pulled a manual pull station (the little red box by most doors), or maybe a smoke detector was set off, even a heat detector.

2. An alarm signal is sent via the phone lines.

If you are set up for phone line monitoring, then a telephone line is connected to your alarm system. When a fire alarm system is tripped, as described above, the control panel sends the signal through the telephone line where it is then received by the 24-hr monitoring center.

3. Authorities are notified. 

Once the monitoring center receives the alarm signal, they then call the authorities (police, fire, etc) to let them know that they have received an alarm at that address.

4. The customer is notified.

After the authorities have been notified, the monitoring center calls the location where the alarm originated to advise that they received the signal and police and fire have been dispatched.

Phone Line Monitoring

Commercial Fire Alarm System

Above is the sequence of events that occur from the time a fire alarm is tripped to when the authorities arrive at the premise. 

Step back to #2 above. If you have phone line monitoring, your panel sends signals through the phone line. Every commercial fire alarm system according to NFPA 72 must have a dedicated POTS (plain old telephone line) line to monitor it. Meaning, the phone line connected to the fire panel should be used SOLELY for monitoring purposes and it must be a POTS line. 

If you do not have a POTS line, your security provider can help you get up to NFPA 72 code.

Cellular Monitoring

Phone line monitoring is not the only option. 

Many customers are switching to cellular monitoring. Instead of needing to pay for a separate POTS line every month (which can get expensive), most fire alarms can be set up to transmit the alarm signals via the cellular towers instead of through the phone line. 

The sequence of events laid out above remains the same, with the only difference being how the signal is sent to the monitoring center.

Discover More About Commercial Fire Alarm Systems Today

As you assess fire safety at your commercial property, remember to make contact with your local fire authorities to ensure that you are up to fire codes and regulations. Check that you have the correct number of fire extinguishers in optimal locations and that your fire suppression systems and sprinkler system meet all requirements.

Security Alarm is always available to discuss fire safety and security options for your business. We would be happy to send a technician out to take a look at your location, free of charge. 

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I talked to Daniel and he was great. He fixed our problem while I was talking to him. We are very pleased with their services.
Sheila Connell
Sheila Connell
15:37 07 May 21
My husband and I had no clue what to get for a security system. We called Security Alarm, Tom came out and looked and within just a few minutes of him talking with us he knew exactly what we needed. We went over a few different options and plans and figured out what we wanted. By the time he left we knew we had made the best choice by going with Security Alarm. They truly believe in what they do and I’m happy to be a customer. I haven’t had any trouble with anything, but the times I’ve talked to people on the phone they’ve been super nice and very helpful. I love the fact that a real person answers the phone and I don’t have to go through anything automated. I highly recommend Security Alarm and am very pleased with our system!
Haley Kelsey
Haley Kelsey
02:39 18 Mar 21
Did an excellent job of installing the unit . The technician was very helpful and helped me get proficient at using it correctly. Would recommend the company to everyone.
Marvin Grote
Marvin Grote
19:03 18 Feb 21
Excellent service and support. It was great dealing with Security Alarm, my tech has maintained contact and is very professional and efficient. I highly recommend this company !
James Lyell
James Lyell
22:39 01 Feb 21
Each and every time that we have used Security Alarm they have done an excellent job for us. From door security to camera installation to fire alarm systems they have been nothing but professional. The workers are polite and knowledgeable and they handle their work quickly and professionally.
Tim Branon
Tim Branon
16:37 26 Jan 21
They were very nice and helpful.
Chuck Taylor
Chuck Taylor
00:03 15 Jan 21
Not sure I understand the question .
Ralph Caudill
Ralph Caudill
19:09 21 Dec 20
The technician was fast, professional, and courteous. This company always seems to take good care of us.
Travis Stuart
Travis Stuart
14:29 17 Dec 20
We first met with Larry O. when he came out to discuss purchasing their system. He explained the system throughly to us. When the time came for the install Daniel D. and Mark H. installed the wiring and cameras. They set everything up and wired the system to a monitor. They went through the install app on our smartphones with us also. They were very professional, knowledgeable and informative with the way they conducted themselves. They were attentive to detail and made sure everything, (furniture, etc.) was put back the way they found it. Daniel D. came back the next day to follow up with us concerning any questions we may have had. Good experience with this Company as of this writing.
Doug Burge
Doug Burge
20:10 04 Dec 20
Excellent customer service and one on one attention!!
George-Shawn Taylor
George-Shawn Taylor
16:35 02 Dec 20
Great Service. Tom Kelly was excellent to work with and very knowledgeable. Camera system works great!
Phil Webster
Phil Webster
20:32 12 Nov 20
Security Alarm never fails to amaze us whenever we have issues with our alarm system. They are prompt, courteous and the best there is.
Debra Huff
Debra Huff
17:02 29 Oct 20
Fast efficient and very professional. The men who installed cleaned up their entire mess. You couldn't even tell they were here. Very nice and helpful employees. They all went the extra mile to make sure I was happy and felt comfortable with the equipment. I highly recommend them!
Samantha White
Samantha White
20:07 21 Oct 20
Very knowledgeable, professional, and polite
John Tanner
John Tanner
22:55 15 Oct 20
We have always had great service and follow-up with Security Alarm Company for our business. After a brief issue this weekend, the tech responded quickly this week to troubleshoot our issue and do a complete check-up of our system. We highly recommend Security Alarm Company.
Jagger Doggie Daycare
Jagger Doggie Daycare
13:49 23 Sep 20
They are always helpful if we have questions. The technicians are very knowledgeable about the product, courteous and professional.
Vicki Owen
Vicki Owen
16:14 08 Sep 20
Larry the Salesperson was knowledgeable, and explained products well. He informed of different options and choices for our situation.Next came the installers and they were also kind, considerate and got their work done with as little bother as possible. They explained how the system works etc. and even though it seemed like a lot to remember we have had no problems in working it and it is nice to know if we do something wrong or have a problem, they will call us to make sure before it goes out as a false alarm. We are enjoying the security it gives.
Jeanette Knox
Jeanette Knox
12:48 29 Aug 20
I had them out for service recently and prompt, courteous service. I have been using Security Alarm at my home and businesses for several years. The service is always top notch. I just called and requested a certificate of installation. They sent it within 5 minutes. I love dealing and doing business locally and they make it easy to do business with them. Dorinda was who handled the certificate and I appreciate her efforts!
Wes Monken
Wes Monken
13:28 27 Aug 20
Very personable and knows his product. I replaced a system and like this one better.
Reed Fozzard
Reed Fozzard
03:17 22 Aug 20
Very professional and courteous office staff and technical support. Watson and Jeff are the best!
Sandra Collins
Sandra Collins
19:10 12 Aug 20
Excellent service
Eddie Dean
Eddie Dean
18:42 07 Aug 20
I had a very professional and pleasant experience. I knew very little about these systems, but was educated by their team, picked a reasonably priced system that was installed quickly. Following installation, I was quickly trained how to use the system on site or remotely. Great people, great attitude, and superb customer assistance. Ed Allen
Ed A
Ed A
20:53 06 Aug 20
I always have prompt service from Security Alarm.
Lynn Downen
Lynn Downen
15:13 21 Jul 20
I purchased several water alarms and so far they have saved me twice from water leaks that could have caused me alot of clean up and repair cost. Saving me from thousands of dollars in damages. Amazing add on
Anthony
Anthony
01:33 15 Jul 20
Great Service, friendly people Larry and Josh were extremely knowledgeable about the products and services and answered all our questions. I highly recommend this business and the services that they provide.
Steve Sims
Steve Sims
13:18 25 Jun 20
Allendale CCSD 17 has had a terrific experience with Security Alarm in Salem, IL. We put in an Access Control System and absolutely love it. Even when we have had a few minor glitches, Security Alarm has shown up quickly to fix the problems. One of the best decisions I have made.Bob BowserSuperintendent
Bob Bowser
Bob Bowser
13:51 11 Jun 20
The technician was extremely efficient. We never have a problem with Security Alarm. If we call, they are ready to help us. Highly recommend!!
Martha Speers
Martha Speers
13:54 09 Jun 20
We have been customers of Security Alarm for 8 years at our current home. The peace of mind and ease of use are priceless. So much so that we are installing their system with some added features to our new home.We have always found every employee of this company to be helpful & straight forward.On the occasions that we have accidentally set off our alarm, it has been less than a minute before the monitoring center are calling to check in.If you are in the market for a security system, we highly recommend you give Security Alarm the opportunity to explain their system to you.
Diana Ing
Diana Ing
15:34 13 May 20
Tom Kelly offers an exceptional quality security system. The security system is very affordable. Quick and convenient installation - agreement set up on Thursday and the installation completed in one day the following Monday. Efficient Service. If you are looking for a Security System I definitely recommend contacting Tom Kelly.
Rose Ruholl
Rose Ruholl
18:19 08 May 20
Josh was very friendly and helpful. Congrats on hiring him He did a very good jobq
Dixie Graham
Dixie Graham
15:09 15 Apr 20
Security Alarm offers wonderful customer service and great technical assistance.
Emily McKinney
Emily McKinney
17:12 08 Apr 20
The Service Technician (Josh) yesterday at our church was excellent!! Also, your office lady, Dorenda, was Superb!I just recommended your service to another church here in town! Thank you again!Paul D. Gray
Paul Gray
Paul Gray
13:29 24 Mar 20
Our experience with Security Alarm has been excellent. Quick responses, attentive and competent installers and service staff. Sure makes us feel safer!
Terry Pearcy
Terry Pearcy
22:47 23 Mar 20
Each time I have had technicians out either to upgrade my system or to repair a piece of equipment they were on time, fixed the issues and were very courteous in asking if there was anything else they could do for us. I would highly recommend using Security Alarm. Thank you Aaron for doing such a thorough job yesterday!!
Greg Colombo
Greg Colombo
13:59 12 Mar 20
Tom Kelly is great.
Phill Webster
Phill Webster
03:13 07 Mar 20
The Marion office was very helpful in contacting someone for us when we were looking for information on Security Alarm systems. Larry was an easy person to talk to and seemed knowledgeable about the system. He even brought up points that we had not thought about. Larry was more than agreeable to coming back and going over what we had decided on in our previous meeting. The installation guys were respectful, clean and also very helpful. If we have any problems, everyone let us know that all we needed to do was call and someone would help us. We would definitely recommend Security Alarm as a company to consider for security services.
Richard Tretter
Richard Tretter
14:41 29 Feb 20
I work for Sharp-Hundley, P.C. and we use Security Alarm. They are very professional and their products are always efficient and of high quality. The staff is always helpful and supportive.
Debbie Stark
Debbie Stark
21:49 28 Feb 20
We had a security system installed in January of 2020. The guys that did the installation were very knowledgeable and even cleaned up where they did any drilling.I like this system because all equipment is mine and will stay with the house if it's sold. All the new owners will have to do is call for monthly monitoring.
Kelly Pierce
Kelly Pierce
19:04 14 Feb 20
Larry Ohms was so helpful with changes that needed to be made after the death of my sister. He was very kind & professional. Joy G.
Joy Gaddis
Joy Gaddis
17:36 05 Dec 19
Work was completed within a reasonable amount of time and the technician was able to field any questions I had. The system works well.
Jason Ditto
Jason Ditto
02:18 27 Nov 19
Great service on every encounter with Security Alarm of Salem, Illinois. The latest example occurred yesterday as service manager Erin listened to my explanation of our fire alarm problem and understood the urgent need of repair.Technician Joe Morrison quickly arrived at our Cila and demonstrated why the problem was some where other than the fire alarm equipment. He explained it in a manner this old man ( me ) would understand.Many THANKS to all involved, especially Erin and Joe.
Randall Griffith
Randall Griffith
02:24 23 Oct 19
We were very impress with Mr Ohms during initial inspectionand quote. Friendly easy to talk with, answered all questions eventhe ones we didn't ask..the service tech was knowledgeable & dedicatedto presenting reliable service
dblu long
dblu long
07:55 14 Oct 19
Great company that offers some amazing products
Schultheis Productions
Schultheis Productions
03:25 16 May 19
We have been using Security Alarm for 10 years. Their service and equipment is the best in the industry
Alan Meyer
Alan Meyer
14:19 16 Apr 19
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